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Here we go again !!!!!!!!

ossettbob
Grafter
Posts: 94
Registered: 30-10-2012

Here we go again !!!!!!!!

I am submitting this post from the public library as I am now in my 37th hour without broadband!!!!!. I can`t believe how many times I have lost the service since I joined Plusnet in November. All the faithful Plusnet supporters say how bad TalkTalk are, but I had 10 years uninterrupted service with them. I joined because of the offer.
My wife asked how soon we could cancel and I told her that we had 18 month contract but 12 months line rental. She said that after the line rental finished we should cancel, take our losses, and move on. She said every time she walks past the router, she sees the flashing broadband light and feels like throwing it through the window. Maybe it`s because she was bidding on an item she wanted on E-bay  and has now lost it !!.
I first contacted Plusnet at about 9 pm on Thursday to report the fault after waiting 20-25 minutes for my call to be answered. As usual, I was told to plug my router into the master socket. I then had to call again (another 20-25 minute wait) to advise that I had done this. I rang again at lunchtime yesterday to see what the position was. I was informed that the fault had been identified and passed on to the engineers, who would take up to 48 or 72 hours to rectify it.
This is not my first post on this matter and I`m sure it will not be my last !!!!!!.
What I would like is for someone who actually works for Plusnet to examine my logs and state on this post how many times I have lost my connection since I joined in November.
Yours,

Incensed, Ossett
6 REPLIES
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Here we go again !!!!!!!!

Hi there,
Sorry to hear the service isn't working correctly, we understand how frustrating it can be. I can see the fault is with our faults team and I've no doubt they'll get it sorted out for you.
Here is a graph of your connections since November, as requested:
<img src="http://ccgi.psmith12.plus.com/visradius/generated/image13621385553359.png"/>
ossettbob
Grafter
Posts: 94
Registered: 30-10-2012

Re: Here we go again !!!!!!!!

Back in library. Noted your response. Just wish I could get some info texted to me to let me know when I`m likely to be re-connected. The main reason I came back, however, is to correct my mistake before I got usual sarcastic comment. I first rang on Wednesday, not Thursday
ossettbob
Grafter
Posts: 94
Registered: 30-10-2012

Re: Here we go again !!!!!!!!

Just missed a bargain E-bay item. Thanks very much Plusnet !!!!!!!!!!!!!!!
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Here we go again !!!!!!!!

Hi ossettbob,
Sorry to hear that, I've given our faults team a nudge to get this pushed on. You'll get an update soon.
everhopeful
Dabbler
Posts: 12
Registered: 23-02-2013

Re: Here we go again !!!!!!!!

Hi, I know how you feel about that router.  We have tried plugging our old BT hub in to see if that helps, but I suspect it's not going to as it seems to be a PN thing that you get intermittent service.
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Here we go again !!!!!!!!

Hi everhopeful,
I'm afraid it's not possible for us to cause intermittent sync issues. Sync is generated at the exchange (for ADSL/ADSL2+) and at the cabinet for FTTC, the signal then travels down the phone wires to your premises and router.
In the case of intermittent sync, the problem must lie in one of those areas. I can see we've got an option to rebook the appointment on Monday if you or someone else is available to be there? Unfortunately it is necessary for the engineer to visit your premises as he'll need to run some line tests from there, but all he'll need from the person who's there would be to be let in and pointed in the direction of the master socket.