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Help and Support - Search appears to be very limited

Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Help and Support - Search appears to be very limited

Having just tried to find the Plusnet Mobile Cancellation Policy I have the impression that the search option is very limited in that it appears to ignore the Legal section - this explains https://community.plus.net/t5/Mobile/How-do-I-cancel-my-contract/m-p/1461516#M5390

Perhaps the more knowledgeable can comment

 

1 REPLY
Community Gaffer
Community Gaffer
Posts: 3,341
Thanks: 2,105
Fixes: 76
Registered: ‎22-02-2016

Re: Help and Support - Search appears to be very limited

The search doesn't miss out the Legal section of the Help articles - you can search for price guides, terms and conditions, privacy policy and more.

I think that you are right in that it seems... limited in a way. When searching for 'mobile terms' it gives you the generic terms page, when searching for 'mobile price guide' it returns the standard residential broadband price guide.

I will investigate this further and get in touch with those who hold the keys on this. Thanks for spotting this and bringing it to my attention.

Frontend Web Developer | www.plus.net

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