cancel
Showing results for 
Search instead for 
Did you mean: 

Help and Support - Link to service status fails

Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Help and Support - Link to service status fails

https://www.plus.net/help/ and clicking on Service Status at the bottom gives this in Firefox

2017-01-11_145134.jpg

But it works in Internet Explorer

This is the failed link https://www.plus.net/supportpages.html?a=2&%2525252525252525253fhelpheader=servicestatus

This is the successful one http://www.plus.net/supportpages.html?a=2&%3fhelpheader=servicestatus

 

 

 

9 REPLIES
Community Veteran
Posts: 5,237
Thanks: 1,321
Fixes: 31
Registered: 16-10-2014

Re: Help and Support - Link to service status fails

It was clicking links just like these that got my IP banned click with caution!

Moderator
Moderator
Posts: 26,521
Thanks: 1,526
Fixes: 98
Registered: 14-04-2007

Re: Help and Support - Link to service status fails

@Oldjim

Just a couple of minutes ago I had the same issue.

http://portal.plus.net/supportpages.html?a=2 works.

Customer and Forum Moderator.

Community Veteran
Posts: 5,237
Thanks: 1,321
Fixes: 31
Registered: 16-10-2014

Re: Help and Support - Link to service status fails

These pages (can) contain cyclic redirect code and as a consequence they hammer the servers looking up their own behinds. This then triggers an alarm that for me resulted in a ban! Sad

Community Veteran
Posts: 5,237
Thanks: 1,321
Fixes: 31
Registered: 16-10-2014

Re: Help and Support - Link to service status fails

No reply from @Oldjim yet, maybe he's got himself banned Funny

Community Gaffer
Community Gaffer
Posts: 13,281
Thanks: 1,050
Fixes: 86
Registered: 04-04-2007

Re: Help and Support - Link to service status fails

We've a ticket raised on this one and it's being investigated (ref: 96169).

In the interim, I'd suggest against repeated clicks in case you end up on the wrong side of our security systems 😉

PS. If you clear your cookies and avoid any of the mobile pages then I suspect the problem will go away.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Superuser
Superuser
Posts: 3,133
Thanks: 1,564
Fixes: 11
Registered: 10-04-2007

Re: Help and Support - Link to service status fails

Plusnet have had a number of these internal routing issues over the years and always seem to struggle in resolving them quickly.

I wonder if some of this cyclic re-routing is the root cause of a number of the recent performance issues?

 

Maurice

Community Gaffer
Community Gaffer
Posts: 13,281
Thanks: 1,050
Fixes: 86
Registered: 04-04-2007

Re: Help and Support - Link to service status fails

Nothing to do with any of the broadband performance issues Maurice.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

DS
Pro
Posts: 609
Thanks: 121
Fixes: 8
Registered: 06-01-2017

Re: Help and Support - Link to service status fails

fwiw - Firefox using noscript -> googleanalytics.com and googletagmanager.com blocked plus ghostery and no problems at all here (unless it's already been fixed....?)

Community Veteran
Posts: 26,686
Thanks: 910
Fixes: 10
Registered: 10-04-2007

Re: Help and Support - Link to service status fails


@bobpullen wrote:
We've a ticket raised on this one and it's being investigated.

In the interim, I'd suggest against repeated clicks in case you end up on the wrong side of our security systems 😉

... and once banned it seems it's impossible to get it lifted even though it's Plusnet's fault!

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)