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Having a lot of problems with Plusnet!

craigfoxy1
Dabbler
Posts: 11
Registered: ‎03-11-2011

Having a lot of problems with Plusnet!

I signed up to plusnet over a month ago and i am still waiting for a engineer to install the phone line. They have cancelled twice for (problems) in the area ive recieved two appointment dates now and i'm still waiting  Sad
20 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 251
Fixes: 69
Registered: ‎27-04-2007

Re: Having a lot of problems with Plusnet!

@craigfoxy1 I'm sorry to hear about the problems you've had so far.
I can see we updated ticket  48130896 at 15:19 yesterday to say that an engineer has been booked for the 9th. Have you been given any more feedback as to why the first two engineers weren't able to attend?
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
craigfoxy1
Dabbler
Posts: 11
Registered: ‎03-11-2011

Re: Having a lot of problems with Plusnet!

No when i rang up they never told me what the problem was fingers crossed they turn up on the 9th november
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 251
Fixes: 69
Registered: ‎27-04-2007

Re: Having a lot of problems with Plusnet!

I'd advise checking the details on support ticket 47402029 as that shows the reason why the initial appointments didn't go ahead.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
swindonbaggie
Newbie
Posts: 4
Registered: ‎05-11-2011

Re: Having a lot of problems with Plusnet!

They are crap - Move on. And to believe, they are a part of BT.Useless.
ckcomputing
Rising Star
Posts: 157
Thanks: 10
Registered: ‎28-11-2009

Re: Having a lot of problems with Plusnet!

@craifoxy1, On a point of information - BT own the telephone infrastructure. Until your phone line has been installed, Plusnet's hands are tied. However, once the installation has been completed, I am certain you will find that everything will be done to action your broadband order.
@swindonbaggie, Ill-informed and abusive comments are uncalled for and puerile!
Professionals are predictable - it's the amateurs that are dangerous!
Luzern
Seasoned Pro
Posts: 3,417
Thanks: 359
Fixes: 3
Registered: ‎31-07-2007

Re: Having a lot of problems with Plusnet!

Quote from: Mr

@swindonbaggie, Ill-informed and abusive comments are uncalled for and puerile!

three vitriolic posts in such a short time from a newbie, makes one think he/she is a planted troll, troublemaking.
Let's hear from him, what his true issues are, so that he/she can be advised, though TBH I doubt we will. Roll eyesl
No one has to agree with my opinion, but in the time I have left a miracle would be nice.
ckcomputing
Rising Star
Posts: 157
Thanks: 10
Registered: ‎28-11-2009

Re: Having a lot of problems with Plusnet!

Lucerne, I concur
Professionals are predictable - it's the amateurs that are dangerous!
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: Having a lot of problems with Plusnet!

But he(or it) was a Director
Community Veteran
Posts: 18,837
Thanks: 273
Registered: ‎12-08-2007

Re: Having a lot of problems with Plusnet!

@Lucerne and Mr. Chips.  I have to agree with you.  He/she has only made three posts and not one constructive point.  Maybe a Mod should look at the posts and decide if we want him on our forums.
Luzern
Seasoned Pro
Posts: 3,417
Thanks: 359
Fixes: 3
Registered: ‎31-07-2007

Re: Having a lot of problems with Plusnet!

Quote from: pierre_pierre
...was a Director
Err, where did you get that from, please?
No one has to agree with my opinion, but in the time I have left a miracle would be nice.
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Having a lot of problems with Plusnet!

Quote from: swindonbaggie
I was a Director of CS in retail for ten years in Retail
Luzern
Seasoned Pro
Posts: 3,417
Thanks: 359
Fixes: 3
Registered: ‎31-07-2007

Re: Having a lot of problems with Plusnet!

Quote from: Oldjim
Quote from: swindonbaggie
I was a Director of CS in retail for ten years in Retail

Hanburgerous !(purposely Undecided) Grin Not in PN I sincerely hope! OMG, With someone like that any firm is down the Swanee
No one has to agree with my opinion, but in the time I have left a miracle would be nice.
craigfoxy1
Dabbler
Posts: 11
Registered: ‎03-11-2011

Re: Having a lot of problems with Plusnet!

Problem solved finally it takes one and a half months for the telephone service to be put on. But one day for the first bill to arrive i got a email couple of hours it got installed give me a chance plusnet  Huh 
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: Having a lot of problems with Plusnet!

Hi craigfoxy1,
The system is set to produce a bill automatically one the service is live.
Jojo Smiley