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Hard of hearing?

gmorris59
Grafter
Posts: 26
Thanks: 2
Registered: 03-09-2016

Hard of hearing?

Do you assume that people waiting on the line for customer service (39 minutes) are hard of hearing. I have mentioned this before but why is the repetitive music so loud. It is such a simple feature to control. Listen to it yourself.

7 REPLIES
Community Veteran
Posts: 2,560
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Registered: 27-05-2011

Re: Hard of hearing?

 

I'm surprised if you hold the phone to your ear while waiting. I put it on speaker and get on with something else like reading the paper while I wait!

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gmorris59
Grafter
Posts: 26
Thanks: 2
Registered: 03-09-2016

Re: Hard of hearing?

I do the same and turn the volume to 1 / 10. But why do they do this? It is so simple - yet shows a complete lack of care and quality

Minivanman
Seasoned Hero
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Registered: 04-11-2014

Re: Hard of hearing?

Hearing apart, waiting on line for thirty nine minutes is totally and utterly unacceptable. How companies plusnet included get themselves into such a situation is totally beyond me. Do they dare to explain?

All views expressed are my own but you can express them too if you want to be right about everything like I am.
gmorris59
Grafter
Posts: 26
Thanks: 2
Registered: 03-09-2016

Re: Hard of hearing?

This is so true. Do CEO's ie. Andy Baker understand the frustration that clients feel? trying to find out his salary but looking at BT salaries+bonus (owner of Plusnet) he is probably close to 1 million GBP. Not bad

rongtw
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Re: Hard of hearing?

I would imagine PN staff here get fed up with saying SORRY all to frequently Embarrassed

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VileReynard
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Re: Hard of hearing?

Plusnet are paying the phone bills, not the poor customer.

I expect that's why they only offer "support" for a severely limited period each day.

Minivanman
Seasoned Hero
Posts: 5,604
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Registered: 04-11-2014

Re: Hard of hearing?

Have just counted up how many times they have said sorry to me in the last six months and if I told you, you'd not believe me - but let's just say it's pushing three figures. Amazed? So am I, so am I.

All views expressed are my own but you can express them too if you want to be right about everything like I am.