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Hard of hearing?

gmorris59
Grafter
Posts: 26
Thanks: 2
Registered: ‎03-09-2016

Hard of hearing?

Do you assume that people waiting on the line for customer service (39 minutes) are hard of hearing. I have mentioned this before but why is the repetitive music so loud. It is such a simple feature to control. Listen to it yourself.

7 REPLIES
Community Veteran
Posts: 2,568
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Registered: ‎27-05-2011

Re: Hard of hearing?

 

I'm surprised if you hold the phone to your ear while waiting. I put it on speaker and get on with something else like reading the paper while I wait!

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gmorris59
Grafter
Posts: 26
Thanks: 2
Registered: ‎03-09-2016

Re: Hard of hearing?

I do the same and turn the volume to 1 / 10. But why do they do this? It is so simple - yet shows a complete lack of care and quality

Minivanman
Seasoned Hero
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Registered: ‎04-11-2014

Re: Hard of hearing?

Hearing apart, waiting on line for thirty nine minutes is totally and utterly unacceptable. How companies plusnet included get themselves into such a situation is totally beyond me. Do they dare to explain?

I know where I am, I've been lost here before.
gmorris59
Grafter
Posts: 26
Thanks: 2
Registered: ‎03-09-2016

Re: Hard of hearing?

This is so true. Do CEO's ie. Andy Baker understand the frustration that clients feel? trying to find out his salary but looking at BT salaries+bonus (owner of Plusnet) he is probably close to 1 million GBP. Not bad

rongtw
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Registered: ‎01-12-2010

Re: Hard of hearing?

I would imagine PN staff here get fed up with saying SORRY all to frequently Embarrassed

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VileReynard
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Registered: ‎01-09-2007

Re: Hard of hearing?

Plusnet are paying the phone bills, not the poor customer.

I expect that's why they only offer "support" for a severely limited period each day.

Minivanman
Seasoned Hero
Posts: 6,016
Thanks: 1,595
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Registered: ‎04-11-2014

Re: Hard of hearing?

Have just counted up how many times they have said sorry to me in the last six months and if I told you, you'd not believe me - but let's just say it's pushing three figures. Amazed? So am I, so am I.

I know where I am, I've been lost here before.