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Great support from the business team - thank you

Posts: 22,150
Thanks: 9,094
Fixes: 143
Registered: ‎22-08-2007

Great support from the business team - thank you

Had BB drop off air late Friday morning (6th Sept).  Could not get stable synch and certainly no PPP session.  Router kept showing orange power light and then 'cycled' to retry.
PN support identified a rectify loop error on the line BTOR visit required.
Engineer arrived as scheduled this morning (Sat 7th) however they found no fault and replacement router arrived later in the day.  All seems to be working fine again, though the weather is much dryer - suspect that wet weather will bring back the rectify loop error!
What more could one ask for?
Great service - many thanks!!!


Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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Re: Great support from the business team - thank you

Hi Kevin
Thanks a lot for the feedback - we really appreciate it! I'll make sure that this is passed on to the two members of the business support team who you spoke to on Friday. It's great to hear that you were impressed with the support you were provided which resolved the problem.
Also I've noticed that you've passed on some helpful feedback on the support question about the router returns process and I'll make sure this is passed onto our products team.
Thanks again, and do let us know if there's anything else we can help with.