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Good Customer Service

southken
Rising Star
Posts: 128
Thanks: 16
Fixes: 2
Registered: ‎17-07-2010

Good Customer Service

HI,  I would like to thank the lady who helped me with a connection problem this morning.  I had problems with the connection after a reset and she explained the problem, talked me through it and got it all up and running.  Also, I'm now getting everything UK based instead of USA which was the original problem.  I'm sorry I don't remember her name but she was very friendly, helpful and professional and a credit to Plusnet.

4 REPLIES 4
shutter
Community Veteran
Posts: 21,837
Thanks: 3,621
Fixes: 60
Registered: ‎06-11-2007

Re: Good Customer Service

So.,... despite all the "nay sayers" on here.... some good news for the Customer Service.... Thanks for posting !.

JonoH
Community Gaffer
Community Gaffer
Posts: 4,303
Thanks: 7,392
Fixes: 153
Registered: ‎29-09-2011

Re: Good Customer Service

Thanks for taking the time to let us know that everything went well.  Smiley 

 Jono H
 Plusnet Community Manager
southken
Rising Star
Posts: 128
Thanks: 16
Fixes: 2
Registered: ‎17-07-2010

Re: Good Customer Service


@JonoH wrote:

Thanks for taking the time to let us know that everything went well.  Smiley 


You are welcome.  Credit where it's due.

Anonymous
Not applicable

Re: Good Customer Service

I called PlusNet  a few minutes ago to ask about charges for emoji because a friend who is with EE gets charged

I got through straight away no wait at all and spoke to a very knowledgeable young man who sorted it out.

I totally agree first class service for a very reasonable cost

 

Brian A