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Going round and round the...! bend

KatieHarriet
Newbie
Posts: 1
Registered: 24-11-2016

Going round and round the...! bend

Will somebody PLEEEEEASE tell me WHEN the online chat support from Plusnet is availableHuh
I have been going round and round and round!
I've looked EVERY WHERE on this website and probably won't be able to find my way back here to read any replies...
I REFUSE to ring them as I did last night and was in a queue for FIFTY SEVEN MINUTES despite it being told it was 'an approx. queue time of 45 minutes'...
ALL I want to do is get my name details correct on my billing account (as I'd been told it had been)....
ALL it is is there's a 'hyphen' in my first name but the website wouldn't let me add it when I opened my Plusnet account ..I then got an email saying my direct debit had been declined as there was 'an error'...when I spoke to Plusnet I worked it out that the 'missing hyphen' was the problem. ...and was told this would be fixed on my account.
Grrrrr!
I know it's a small issue but surely everyone wants their name spelt correctly!?!
5 REPLIES
198kHz
Seasoned Pro
Posts: 3,241
Thanks: 271
Fixes: 7
Registered: 30-07-2008

Re: Going round and round the...! bend

Hi, welcome to the forum. Smiley

 

You've discovered one of PN's little tricks to confuse the unwary!

 

The problem is usually down to AdBlocker, Ghostery or similar. Whitelist the PN site and all should work.OK.

Not young enough to know everything
Community Veteran
Posts: 38,418
Thanks: 1,004
Fixes: 58
Registered: 15-06-2007

Re: Going round and round the...! bend

regarding Chat this is the place to start https://www.plus.net/home-broadband/contact/ then Click on Account then My Problem isn't listed

 

Community Veteran
Posts: 17,069
Thanks: 1,243
Fixes: 13
Registered: 06-11-2007

Re: Going round and round the...! bend

Google Adsense   and LivePerson... are the things to look for...

 

https://community.plus.net/t5/Plusnet-Feedback/Communicating-with-Plusnet/m-p/1384524#M74272

Plusnet Help Team
Plusnet Help Team
Posts: 4,081
Thanks: 788
Fixes: 171
Registered: 25-03-2015

Re: Going round and round the...! bend

Welcome to the community forums @KatieHarriet.

 

Apologies for the delayed response from staff on your thread. I'm glad to see that the name on your account has since been corrected to add the hyphen.

 

Thanks for your patience.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
rongtw
Seasoned Hero
Posts: 6,542
Thanks: 1,271
Fixes: 12
Registered: 01-12-2010

Re: Going round and round the...! bend

  Sorry but i would say 5 days is a bit more than a delayed response Ticked off
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