Forum Mods
I just wondered, since I suspect that at least a couple of our lovely mods will receive notification on a mobile device when a post is reported, and as such I would have thought that had a post been reported, it would have been picked up pretty early on in the days (given the hours some of them keep 
)
But if nobody tells them, they would just have breakfast etc, go to work, and then log on there to take a look as normal with a coffee.
Just a thought.
)But if nobody tells them, they would just have breakfast etc, go to work, and then log on there to take a look as normal with a coffee.
Just a thought.
This is getting a tad silly. But here are the exact timings anyway:
First report received: 0719 by pierre_pierre
Thread removed: 0827 by Strat
I don't think a time of 1 hour and 8 minutes to action something – at a time of day when it would be unreasonable to expect many moderators online – is particularly slow.
Unfortunately not.
Board notifications for the reported posts board don't work, and there was some dissatisfaction with the general admin option to send e-mails to all moderators upon a post being reported. The only way I've figured out to get at the reported posts without actually manually browsing to the board is using an RSS feed.
As far as the OP's general point is concerned, I can actually understand it to some degree. There was a time back before I was re-made a mod that a disgruntled poster started leaving a barrage of distasteful posts at the ends of various threads, and this was late at night so there were no moderators around… all I could therefore do (as a normal member) was just report everything in the hope that a mod would see it early the next morning. However, considering that 1. we are customers, and receive absolutely no perks for doing this job; and that 2. major incidents overnight are very rare (perhaps once a year, maybe even less frequent) I think that there is little else that could be expected of us.
First report received: 0719 by pierre_pierre
Thread removed: 0827 by Strat
I don't think a time of 1 hour and 8 minutes to action something – at a time of day when it would be unreasonable to expect many moderators online – is particularly slow.
Quote from: James_G I just wondered, since I suspect that at least a couple of our lovely mods will receive notification on a mobile device when a post is reported
Unfortunately not.
Board notifications for the reported posts board don't work, and there was some dissatisfaction with the general admin option to send e-mails to all moderators upon a post being reported. The only way I've figured out to get at the reported posts without actually manually browsing to the board is using an RSS feed.As far as the OP's general point is concerned, I can actually understand it to some degree. There was a time back before I was re-made a mod that a disgruntled poster started leaving a barrage of distasteful posts at the ends of various threads, and this was late at night so there were no moderators around… all I could therefore do (as a normal member) was just report everything in the hope that a mod would see it early the next morning. However, considering that 1. we are customers, and receive absolutely no perks for doing this job; and that 2. major incidents overnight are very rare (perhaps once a year, maybe even less frequent) I think that there is little else that could be expected of us.
I look after forums for a support group for a condition on the Autistic spectrum. We continually have trouble with spammers, a while ago we had a spate including pictures that would be more suitable for a magazine such as Gynaecology Monthly. Recently we've had a spate of registrations originally from Polish IP addresses - the banned IP ranges list is getting ever longer. In spite of all our efforts we seem to average at least one spam post a day, and it can take several hours before posts get removed. However we've not had any complaints about delays removing the spam.
By comparison these forums get a very, very low number percentage of problem posts, and as today they are handled very swiftly.
I really cannot understand that statement. I didn't see the offending thread so I can't judge, but if it was as bad as is being made out there is no excuse for not reporting the post(s) which would take far less time than a minute to do.
So far during April these forums have averaged 271 posts per day. It is totally unreasonable to expect the volunteer moderators to constantly watch these forums in case the 1 in 10,000 post appears that needs immediate action - they therefore rely on posts being reported. Just over one hour from when the post was reported I think is pretty good going.
These are Community forums and it's up to ALL members to show community spirit by using the Report to Moderator button immediately they see a problem. Leaving it up to someone else to report the post is not showing community spirit. I'm sure the moderators would rather have 50 Report to Moderator alerts for the same post than none.
win7xp - leave the forums if you feel you must (I think it's your loss only), but I'd suggest that by failing to exhibit community spirit and reporting the problem you must accept a small amount of blame falls upon yourself.
By comparison these forums get a very, very low number percentage of problem posts, and as today they are handled very swiftly.
Quote from: win7xp No i did not report the post as guy arrived early to fix my heating system. (plumber and early in same sentence ? I know)
I really cannot understand that statement. I didn't see the offending thread so I can't judge, but if it was as bad as is being made out there is no excuse for not reporting the post(s) which would take far less time than a minute to do.
So far during April these forums have averaged 271 posts per day. It is totally unreasonable to expect the volunteer moderators to constantly watch these forums in case the 1 in 10,000 post appears that needs immediate action - they therefore rely on posts being reported. Just over one hour from when the post was reported I think is pretty good going.
These are Community forums and it's up to ALL members to show community spirit by using the Report to Moderator button immediately they see a problem. Leaving it up to someone else to report the post is not showing community spirit. I'm sure the moderators would rather have 50 Report to Moderator alerts for the same post than none.
win7xp - leave the forums if you feel you must (I think it's your loss only), but I'd suggest that by failing to exhibit community spirit and reporting the problem you must accept a small amount of blame falls upon yourself.
