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Fibre upgrade.

newagetraveller
Rising Star
Posts: 384
Thanks: 35
Registered: 03-08-2012

Fibre upgrade.

Fibre connection set up this morning.Smiley

I did have a moan some days ago about the recently installed fibre to my village. The estimated download was 7 - 11 mb/s.Sad

However, after contacting "Superfast Staffordshire" about this they informed me that my service was to be connected to a different cabinet. My original cabinet was about a mile away but we are now connected to the cabinet 200 yards away.

This means that I can get 78mb/s down if required. I've opted for 38 down, 2 up.

Change over was seamless and Hub 1 set up easy. I noticed that my download was stuck at my old ADSL speed but upload was 1.81. A quick call to PN sorted this out by a line/profile reset at their end. The call was answered in less than 5 minutes in spite of a 15 minute wait warning.

Now at 37.1 down and 1.91 up. Very pleased with the way it has all been handled by both BTOR and PN.

 

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 4,770
Thanks: 345
Fixes: 136
Registered: 01-01-2012

Re: Fibre upgrade.

Glad to hear it's all been sorted.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team