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Fibre upgrade.

Posts: 690
Thanks: 144
Fixes: 2
Registered: ‎03-08-2012

Fibre upgrade.

Fibre connection set up this morning.Smiley

I did have a moan some days ago about the recently installed fibre to my village. The estimated download was 7 - 11 mb/s.Sad

However, after contacting "Superfast Staffordshire" about this they informed me that my service was to be connected to a different cabinet. My original cabinet was about a mile away but we are now connected to the cabinet 200 yards away.

This means that I can get 78mb/s down if required. I've opted for 38 down, 2 up.

Change over was seamless and Hub 1 set up easy. I noticed that my download was stuck at my old ADSL speed but upload was 1.81. A quick call to PN sorted this out by a line/profile reset at their end. The call was answered in less than 5 minutes in spite of a 15 minute wait warning.

Now at 37.1 down and 1.91 up. Very pleased with the way it has all been handled by both BTOR and PN.


Plusnet Help Team
Plusnet Help Team
Posts: 8,904
Thanks: 1,513
Fixes: 479
Registered: ‎01-01-2012

Re: Fibre upgrade.

Glad to hear it's all been sorted.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team