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Fibre order cancelled twice so far, not good start for new customer

mackers758
Newbie
Posts: 1
Registered: 17-08-2015

Fibre order cancelled twice so far, not good start for new customer

Not a good start for a new customer I'm afraid to say.
Ordered phone and unlimited fibre extra at beginning of July only to be informed  that the order was cancelled, due to an admin error. Replaced order and waited until last week before engineer turns up and just sticks a phone line in and off he goes
After me doing some chasing up I discover that the fibre was cancelled yet again, due to another cock-up. Losing patience already.
2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,412
Thanks: 244
Fixes: 68
Registered: 27-04-2007

Re: Fibre order cancelled twice so far, not good start for new customer

Hi mackers758,
I'm really sorry about the repeat problems with your order.
My aim is to put things right as quickly as possible.
With that in mind I'm going to pick this up later in the afternoon and get your order placed.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Fibre order cancelled twice so far, not good start for new customer

Adam beat me to this by about 30 seconds. I've got your order placed so will update the ticket for you.
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet