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Fiber install new build, no internet or phone for 2 weeks min.

NJDC
Newbie
Posts: 1
Registered: ‎07-08-2014

Fiber install new build, no internet or phone for 2 weeks min.

I'm moving to a new build and was quoted that the fibre would be installed on the 14th Aug. Just got a text to say that it is provisionally been booked for the 21st Aug, and that date is not even guaranteed. So thats 2 WEEKS without internet or phone. What a &@#^* disgrace.  Its about time broadband was made an essential service. I've heard from others, that the first Appt is ALWAYS broken, so basically they are initially lying to us about the lead time. Do not care where the fault is, bt or plus net. Why do we always have to put up with such disgraceful service in this country!!!!  Sad
N
1 REPLY
Superuser
Superuser
Posts: 12,745
Thanks: 4,005
Fixes: 26
Registered: ‎22-08-2007

Re: Fiber install new build, no internet or phone for 2 weeks min.

Hi NJDC,
Welcome to the forums, sorry to learn of your disappointment.  May be the answer to your question...
Quote from: NJDC
Why do we always have to put up with such disgraceful service in this country!!!!   Sad

...is because this country no longer has a say on what happens in this country.  BTOR who own all of the infrastructure are supposed to be governed by Ofcom.  Recently Ofcom sought to set new performance standards for BTOR - installation targets, appointment fulfilment etc., but apparently they need to seek permission from the EU before they can do that.
Long answer short, BTOR are not ultimately accountable to anyone in this country without the approval of other countries' say so.  You could not write a farce so stupid if you tried.

It is extreme to say that the first appointment is always broken, however the performance standard is certainly below where it needs to be, especially where those install services are delivered by BTOR sub-contractors, one of whom is notoriously poor.  Would you know if there is a phone circuit already connected to the property?  As a new install there are a few more loops to be gone through - fibre to the cabinet, d-side to the property, establishment of voice service and finally connection to cable and installation of fibre modem.  It should be simple, but the way BTOR work these tasks are undertaken by separate sub-divisions rather than sending out one man with a roll of wire, modem, connection box and a pair of pliers...
Hope you are soon sorted.