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Fed up with ping times from Hell

Yaroze
Grafter
Posts: 25
Registered: ‎01-09-2013

Fed up with ping times from Hell

Seriously,
This is now just getting beyond stupid.
Every day I always seem to encounter issue with high pings. I've posted on forums and bought it up with support however never had any real resolve to the problem.
Like right now, 11:56pm

Pinging bbc.co.uk [212.58.251.195] with 32 bytes of data:
Reply from 212.58.251.195: bytes=32 time=63ms TTL=118
Reply from 212.58.251.195: bytes=32 time=55ms TTL=118
Reply from 212.58.251.195: bytes=32 time=245ms TTL=118
Reply from 212.58.251.195: bytes=32 time=988ms TTL=118
Reply from 212.58.251.195: bytes=32 time=1156ms TTL=118
Reply from 212.58.251.195: bytes=32 time=1221ms TTL=118
Reply from 212.58.251.195: bytes=32 time=1229ms TTL=118
Request timed out.
Reply from 212.58.251.195: bytes=32 time=855ms TTL=118
Reply from 212.58.251.195: bytes=32 time=883ms TTL=118
Reply from 212.58.251.195: bytes=32 time=910ms TTL=118
Reply from 212.58.251.195: bytes=32 time=958ms TTL=118
Reply from 212.58.251.195: bytes=32 time=1006ms TTL=118
Reply from 212.58.251.195: bytes=32 time=999ms TTL=118
Reply from 212.58.251.195: bytes=32 time=770ms TTL=118
Reply from 212.58.251.195: bytes=32 time=853ms TTL=118
Reply from 212.58.251.195: bytes=32 time=282ms TTL=118
Reply from 212.58.251.195: bytes=32 time=506ms TTL=118
Reply from 212.58.251.195: bytes=32 time=531ms TTL=118
Reply from 212.58.251.195: bytes=32 time=585ms TTL=118
Reply from 212.58.251.195: bytes=32 time=695ms TTL=118
Reply from 212.58.251.195: bytes=32 time=735ms TTL=118


Tracing route to bbc.co.uk [212.58.251.195]
over a maximum of 30 hops:
  1    <1 ms    <1 ms    <1 ms  home.gateway.home.gateway [192.168.1.254]
  2  824 ms  249 ms  246 ms  lo0-central10.pcl-ag05.plus.net [195.166.128.186
]
  3    21 ms    21 ms    21 ms  link-b-central10.pcl-gw02.plus.net [212.159.2.17
8]
  4    20 ms    20 ms    21 ms  xe-1-2-0.pcl-cr02.plus.net [212.159.0.210]
  5    38 ms    21 ms    22 ms  ae2.pcl-cr01.plus.net [195.166.129.6]
  6    21 ms    21 ms    21 ms  ae1.ptw-cr01.plus.net [195.166.129.0]
  7    21 ms    21 ms    21 ms  kingston-gw.thdo.bbc.co.uk [212.58.239.6]
  8    *        *        *    Request timed out.
  9    *        *        *    Request timed out.
10  942 ms  1014 ms  1015 ms  ae0.er01.telhc.bbc.co.uk [132.185.254.109]
11  793 ms  683 ms  707 ms  132.185.255.140
12  929 ms  953 ms  979 ms  212.58.251.195

I am seriously getting frustrated here. As it appears to be your "AG" routes that are currently overloaded
Update:
I rebooted my router, different route. This time AG02

Tracing route to bbc.co.uk [212.58.251.195]
over a maximum of 30 hops:
  1    <1 ms    <1 ms    <1 ms  home.gateway.home.gateway [192.168.1.254]
  2  960 ms  968 ms  993 ms  lo0-central10.ptw-ag02.plus.net [195.166.128.196
]
  3    *      623 ms  672 ms  link-a-central10.ptw-gw01.plus.net [212.159.2.14
8]
  4  695 ms  572 ms  394 ms  xe-0-2-0.ptw-cr01.plus.net [212.159.0.248]
  5  368 ms  405 ms  488 ms  kingston-gw.thdo.bbc.co.uk [212.58.239.6]


Upstream 444
Downstream 9703
SNR Margin(Upstream) 29.3
SNR Margin(Downstream) 2.2
Line Attenuation(Upstream) 21.2
Line Attenuation(Downstream) 34.5

This is intermittent, sometimes hours can go by and the net is fantastic.. however like now when I am trying to use the Internet at non-peak time.. its hell.
Why plus? Why.
40 REPLIES
RPMozley
Aspiring Pro
Posts: 1,118
Thanks: 30
Fixes: 5
Registered: ‎04-11-2011

Re: Fed up with ping times from Hell

Are the errors on your line increasing during these slow ping events? I ask because errors could cause slow ping responses due to retransmissions.
That's RPM to you!!
Yaroze
Grafter
Posts: 25
Registered: ‎01-09-2013

Re: Fed up with ping times from Hell

Thanks for the reply,
I receive no Errors or Drops on both Upload and Download during the PING spikes.
syates
Grafter
Posts: 62
Registered: ‎28-08-2012

Re: Fed up with ping times from Hell

I get pretty much the same... lag spikes and high pings, so I don't think it is a problem with your line
Community Veteran
Posts: 5,177
Thanks: 482
Fixes: 20
Registered: ‎10-06-2010

Re: Fed up with ping times from Hell

I don't think line errors would cause slow ping response times, CRC errors would cause packet loss, but I don't think there's anything to retransmit the ICMP ping packets. Unless "G.998.4 Universal retransmission" (G.INP) is in use, and I doubt it is on ADSL.
Also, all the gateways have ag in their names - pcl-ag04 is not the same as ptn-ag04.
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Fed up with ping times from Hell

Hi Yaroze, is there any chance you could set up a thinkbroadband ping meter, as syates has in their signature at all? That'd give us more of an idea of when and how often it happens, should give us something to look into. You can set one up on their site here: http://www.thinkbroadband.com/ping
Community Veteran
Posts: 26,722
Thanks: 936
Fixes: 10
Registered: ‎10-04-2007

Re: Fed up with ping times from Hell

Matt, Is Yaroze on a static IP? If not the ping monitor is going to be a pain.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Yaroze
Grafter
Posts: 25
Registered: ‎01-09-2013

Re: Fed up with ping times from Hell

Thank for the replys.
However I am on dynamic not static but I've setup a graph for my current IP.
Edit: Updated graph with new static iP
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Fed up with ping times from Hell

Thanks for that, I've added you a static IP anyway so you'll only need to update the monitor once more when you next disconnect/reconnect. Thanks for that, we'll check on it after the weekend and see when it's been bad and if there's anything we can do for you.
Yaroze
Grafter
Posts: 25
Registered: ‎01-09-2013

Re: Fed up with ping times from Hell

Thanks Matt,
I've updated the graph in my previous post to reflect the new static IP.
However traceroutes are now failing to display the whole route.

traceroute to google.com (212.56.71.219), 30 hops max, 60 byte packets
1  home.gateway.home.gateway (192.168.1.254)  0.753 ms  1.060 ms  1.311 ms
2  lo0-central10.pcl-ag08.plus.net (195.166.128.189)  22.553 ms  23.436 ms  25.664 ms
3  link-b-central10.pcl-gw02.plus.net (212.159.2.190)  27.345 ms  29.827 ms  31.006 ms
4  xe-9-1-0.pcl-cr02.plus.net (212.159.0.222)  32.823 ms  35.061 ms  36.411 ms
5  ae2.pcl-cr01.plus.net (195.166.129.6)  38.919 ms  40.191 ms  42.604 ms
6  * * *
7  * * *
8  * * *
9  * * *
10  * * *
11  * * *
12  * * *
13  * * *
14  * * *
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21  * * *
22  * * *
23  * * *
24  * * *
25  * * *
26  * * *
27  * * *
28  * * *
29  * * *
30  * * *


traceroute to bbc.co.uk (212.58.253.67), 30 hops max, 60 byte packets
1  home.gateway.home.gateway (192.168.1.254)  0.654 ms  0.923 ms  1.208 ms
2  lo0-central10.pcl-ag08.plus.net (195.166.128.189)  35.054 ms  36.093 ms  36.303 ms
3  link-b-central10.pcl-gw02.plus.net (212.159.2.190)  27.175 ms  29.555 ms  31.024 ms
4  xe-9-1-0.pcl-cr02.plus.net (212.159.0.222)  102.054 ms  102.291 ms  102.896 ms
5  ae2.pcl-cr01.plus.net (195.166.129.6)  38.936 ms  41.370 ms  42.578 ms
6  ae1.ptw-cr01.plus.net (195.166.129.0)  44.852 ms  38.037 ms  40.247 ms
7  * * *
8  * * *
9  * * *
10  * * *
11  * * *
12  * * *
13  * * *
14  * * *
15  * * *
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24  * * *
25  * * *
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27  * * *
28  * * *
29  * * *
30  * * *

Is this normal?
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Fed up with ping times from Hell

Hmm. No, I'd guess not - can you still view the bbc website though? Hopefully it's not interfering with http traffic.
Yaroze
Grafter
Posts: 25
Registered: ‎01-09-2013

Re: Fed up with ping times from Hell

BBC Website is working as it should. As are many others.
dick:quote
Community Veteran
Posts: 3,404
Thanks: 10
Registered: ‎18-01-2013

Re: Fed up with ping times from Hell

Certainly doesn't look normal to me - here is my tracert
Tracing route to bbc.co.uk [212.58.253.67]
over a maximum of 30 hops:
  1    51 ms    1 ms    4 ms  192.168.1.1
  2    13 ms    9 ms    8 ms  lo0-central10.pcl-ag04.plus.net [195.166.128.185
]
  3    8 ms    8 ms    8 ms  link-a-central10.pcl-gw01.plus.net [212.159.2.17
2]
  4    11 ms    11 ms    31 ms  xe-0-2-0.pcl-cr01.plus.net [212.159.0.204]
  5    8 ms    10 ms    8 ms  ae1.ptw-cr01.plus.net [195.166.129.0]
  6    8 ms    8 ms    68 ms  kingston-gw.thdo.bbc.co.uk [212.58.239.6]
  7    *        *        *    Request timed out.
  8    12 ms    11 ms    9 ms  ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
  9    9 ms    9 ms    11 ms  132.185.255.156
10    10 ms    9 ms    10 ms  www-vip.cwwtf.bbc.co.uk [212.58.253.67]
Trace complete.
Community Veteran
Posts: 6,824
Thanks: 1
Registered: ‎27-10-2012

Re: Fed up with ping times from Hell

Which kind of devices do you have on your network?
Are you running the pings/traceroutes wired or wirelessly?
Yaroze
Grafter
Posts: 25
Registered: ‎01-09-2013

Re: Fed up with ping times from Hell

Traceroutes are all wired as are the PING tests.
My PC (running Linux), Nexus 5 and  my router are the only devices on my network. All connected via wire (apart from my Phone)
dick:quote