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Feb 3rd Direct Debit error, now 2 payments due in one month. NO can do.

Community Veteran
Posts: 1,817
Thanks: 11
Registered: 30-07-2007

Feb 3rd Direct Debit error, now 2 payments due in one month. NO can do.

I received the follwoing email today, 10th March, regarding my Pn account. Its states that money will now not be taken until APRIL. So in April I will now have 2 Pn payments in one month. I'm happy to pay but now no mater when i pay I will have two payments in one month.
Why did it take PN over a month to notify me. I could easily have paid it last month. Now I'll be £20 less in this months budget.
A) Did anyone else get this letter tonight?
B) can we pay it over two months. while £20 is not much to some people at present it is alot to me to pay double in one month.

Podman
+++++++++++++++++++++++++++++++++++++++++
I'm sorry to tell you that unfortunately we haven't taken payment for your February subscription.
This was caused by a technical problem that has now been resolved.
If you check your bank statements for February you'll be able to confirm that your regular Direct Debit payment to Plusnet PLC has not been debited from your bank. Please do check your statement and if you believe this is not the case raise us a ticket at http://www.plus.net/go.html/dd_contact
If you take a look at the View Transactions link at http://my.plus.net you'll find that the invoice for February is incorrectly showing that payment has been taken.

What happens now?
-----------------
We will be taking the outstanding payment of £19.24 on or around the 2nd April.
We recognise that this could be a problem for you. If you have any questions or comments regarding this please raise us a ticket at http://www.plus.net/go.html/dd_contact
I'm very sorry for any inconvenience caused to you.
++++++++++++++++++++++++++++++++++++++++++++++++++

3 REPLIES
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Feb 3rd Direct Debit error, now 2 payments due in one month. NO can do.

Hi podman,
We can certainly sort something out for anyone who's received this email, that won't be any problem at all. If you raise a ticket via the link we'll be picking up the tickets, or I can give you a ring tomorrow if you prefer that? If so just let me know the best time to call.
Community Veteran
Posts: 1,817
Thanks: 11
Registered: 30-07-2007

Re: Feb 3rd Direct Debit error, now 2 payments due in one month. NO can do.

Cheers,
I will contactable around six on the landline no.

Regards,
Podman
Community Gaffer
Community Gaffer
Posts: 17,663
Thanks: 656
Fixes: 162
Registered: 05-04-2007

Re: Feb 3rd Direct Debit error, now 2 payments due in one month. NO can do.

Matt will arrange to get you contacted about this later.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff