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Fax2email expiry

dusty_bin
Grafter
Posts: 138
Registered: ‎12-06-2007

Fax2email expiry

I know I left things a bit late, but it was within the 7 days specified in the first email:
Wed 02/03/2011 14:26 email from Plusnet:
If you wish to keep your current number, please arrange to have a fax sent to your number within the next 7 days.
Wed 09/03/2011 09:08 email from rightfax@fax2email.co.uk
Time: 09/03/2011 09:06:56 A fax has arrived from remote ID ''.
Wed 09/03/2011 10:20 email from Plusnet
Our usage statistics have shown us that you have not used the Fax-2-Email service in the previous three months and therefore we have deactivated the fax number.
I just checked and, they had deactivated fax2email, so I reactivated and was given a different number.
9 REPLIES
Wheel_nut
Grafter
Posts: 886
Registered: ‎03-08-2007

Re: Fax2email expiry

The same thing seems to have happened to me.
I received a Fax2Email:
A fax has arrived from remote ID '1                  '.
------------------------------------------------------------
Time: 02/03/2011 16:37:05
Another on:
A fax has arrived from remote ID '1                  '.
------------------------------------------------------------
Time: 03/03/2011 09:48:53
But it seems to have been deactivated since then.
My concern is that the number may have been allocated to another customer and they may be receivin my FAX mail.
Can PlusNet please respond.
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: Fax2email expiry

did you get the warning e-mail wheelnut?
and since you did use it PN has trucked it again
Service notice here http://usertools.plus.net/status/archive/1299603055.htm, thats what you call a lousy notice
Wheel_nut
Grafter
Posts: 886
Registered: ‎03-08-2007

Re: Fax2email expiry

Yes, I got the reminder on 1 March which prompted me to use the service on 2nd and 3rd March.
I would expect this to prevent the account being re-allocated on 9 March.
PlusNetHuh
Community Gaffer
Community Gaffer
Posts: 17,667
Thanks: 659
Fixes: 163
Registered: ‎05-04-2007

Re: Fax2email expiry

Can anyone affected raise a ticket with their previous fax-2-email number on and then flag it to us in here, we'll push these downstairs to get it reassigned. Sorry about this guys.
Quote
Service notice here http://usertools.plus.net...us/archive/1299603055.htm, thats what you call a lousy notice

Not sure why the service status is a lousy service Pierre?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
dusty_bin
Grafter
Posts: 138
Registered: ‎12-06-2007

Re: Fax2email expiry

Quote from: Chris
Can anyone affected raise a ticket with their previous fax-2-email number on and then flag it to us in here, we'll push these downstairs to get it reassigned.

Thanks Chris.  My ticket number is 40646455.
Community Gaffer
Community Gaffer
Posts: 17,667
Thanks: 659
Fixes: 163
Registered: ‎05-04-2007

Re: Fax2email expiry

Forwarded on to be reassigned.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Wheel_nut
Grafter
Posts: 886
Registered: ‎03-08-2007

Re: Fax2email expiry

Chris, I have raised Question #40650610
Best regards, R
dusty_bin
Grafter
Posts: 138
Registered: ‎12-06-2007

Re: Fax2email expiry

Hi,
Mine was reset to the old number this afternoon.
Thanks for that  Smiley
Wheel_nut
Grafter
Posts: 886
Registered: ‎03-08-2007

Re: Fax2email expiry

My ticket has been updated saying that my 0870 number is still allocated to me. I believe that it wasn't working on Monday because I should have received a FAX then.
I am happy that it is working now. Thanks Chris and sorry if I raised a false alarm.
R