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Fault reporting - phone fault

Community Veteran
Posts: 38,460
Thanks: 1,028
Fixes: 62
Registered: 15-06-2007

Fault reporting - phone fault

I have no idea if BT have fixed it or nor as the crackling is intermittent.
However this post is about the Plusnet response/actions.
I phoned this morning to the voice line faults and asked if he could hear the crackling on the line. When he confirmed he could I asked that a fault be raised.
Early this afternoon I had a call from Openreach checking the line (no noise - so it may have gone away or it might have been fixed - I am not holding my breath on that one).
The point is that from reporting the fault to Openreach doing something - less than 4 to 5 hours - i am really impressed. It beats the ticket system all ends up and I didn't need to answer loads of irrelevant questions.
4 REPLIES
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Fault reporting - phone fault

Hi Jim,
Great to hear that Openreach acted on our raising a fault so quickly.
Any reason why this is in the forum of rantage? Or are you saying that you called BT instead?
Community Veteran
Posts: 38,460
Thanks: 1,028
Fixes: 62
Registered: 15-06-2007

Re: Fault reporting - phone fault

Title of the sub forum - Rants and Raves  Grin - this was a rave
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: Fault reporting - phone fault

I drink to that rave
Community Veteran
Posts: 6,735
Thanks: 12
Registered: 02-02-2008

Re: Fault reporting - phone fault

Quote from: Oldjim
The point is that from reporting the fault to Openreach doing something - less than 4 to 5 hours - i am really impressed.

Openreach can at times get their finger out as I may have mentioned before.
A few days ago I reported a fault for a vulnerable elderly neighbour (no dial tone at all) and popped back 10 minutes or so later to update her; the Openreach guy was already there and up a ladder checking the cable!
This was not PlusNet but was another non-BT phone provider.