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Fault Fixed

Aspiring Champion
Posts: 19,524
Thanks: 421
Registered: ‎12-08-2007

Fault Fixed

My internet went down on Monday for no apparent reason. I phoned PN and was asked to do some checks. Throughout the day I was kept informed of progress until they said the problem was to do with an upgrade at my exchange. I went to the exchange this morning and confirmed a piece of equipment was not working and they had engineers on the job.
Got a phone call this afternoon from PN to say the problem had been resolved and my internet was working again.
Throughout the downtime I was kept very well informed by PN. They often get critisism on the forums but I could not fault them. A big thank you to everyone at PN for getting me back on line again. Smiley Smiley
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,686
Registered: ‎03-02-2014

Re: Fault Fixed

Hi artmo,
Thank you very much for the positive feedback! I'm glad to hear it was sorted successfully for you.