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Fantastic Help from Plusnet employee

Posts: 4
Thanks: 5
Registered: ‎04-04-2020

Fantastic Help from Plusnet employee

Despite a lot of problems in getting actions sorted at Plusnet - I have found somebody who really cares about Customer Service

I had two vulnerable people without a phone line for 2 weeks following a change-over of service to Plusnet - I contacted lots of people at Plusnet but were receiving lots of mixed messages - several times not having calls returned and even told the issues could not be fixed until June.

The only person at Plusnet I could rely on was 'Lauren Barry' 

This lady deserves all the credit in getting my problems sorted - I was called back daily and updated by messages on the Community Forum - Her assistance was tremendous and she made things happen

Thank you Lauren Barry you should be promoted to Chief Executive

Many Thanks

David Turner

Posts: 4
Thanks: 2
Registered: ‎09-04-2020

Re: Fantastic Help from Plusnet employee

Just out of curiosity, how did you get hold of Plusnet, was it by phone on the call centre number? I have been trying to contact them all week on behalf an extremely vulnerable person.


Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 457
Fixes: 29
Registered: ‎30-03-2020

Re: Fantastic Help from Plusnet employee

Hi @grenville Smiley sorry to hear you're having issues with getting through to us. What is the issue they are having? Smiley

 Plusnet Help Team