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False advertising. 'Plusnet' is not an appropriate name.

Alex
Community Veteran
Posts: 5,500
Thanks: 879
Fixes: 13
Registered: ‎05-04-2007

Re: False advertising. 'Plusnet' is not an appropriate name.

Same with me when I had to call HMRC regarding tax. They were a nightmare to get through to, but it is not like I had an alternative.
jamessc
Rising Star
Posts: 104
Thanks: 39
Registered: ‎12-01-2017

Re: False advertising. 'Plusnet' is not an appropriate name.

That's the problem, we're paying for a 'service' that [-Censored-] steadfastly refuse to make even the slightest effort to provide.

 

It's not rocket surgery, if call waiting times are as unbelievably atrocious as they have been for well over a year, you simply need to hire more staff. 

Also, what's the point of pretending to have an online chat service when it's never in operation.

 

Utterly abysmal 'service'. 

Townman
Superuser
Superuser
Posts: 23,576
Thanks: 9,922
Fixes: 165
Registered: ‎22-08-2007

Re: False advertising. 'Plusnet' is not an appropriate name.


@jamessc wrote:

Also, what's the point of pretending to have an online chat service when it's never in operation.

Can you please be more precise in that statement?  Do you mean you always find it "Busy" or are you seeing it reported as "Unavailable"?

If the latter are you residential or business; on a dynamic or fixed IP address?

Statement of fact: Residential users should never see "Unavailable" - if you do it points to a technical access issue, not a service availability issue.


 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.