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Fair play by Plusnet

Posts: 24
Registered: ‎31-07-2007

Fair play by Plusnet

    Plusnet comes in for its fair share of brickbats so it deserves a bouquet now and then.
I was regularly going over my monthly limit of 2GB and paying for extra gigabytes.  Plusnet suggested changing to a Value plan, saying that it would cost only  80 pence per month more and would give me 10 GB.  When the new plan started today I got an E mail quoting a cost which was higher than had been agreed.  I queried this and was told that a member of Plusnet staff had mistakenly given me the wrong figures but that they would honour what was agreed and have altered the plan accordingly.
    I wonder how many suppliers would have done this.  Full marks to Plusnet.  Smiley

Plusnet Help Team
Plusnet Help Team
Posts: 13,817
Thanks: 271
Fixes: 78
Registered: ‎27-04-2007

Re: Fair play by Plusnet

Thanks a lot Stan! and kudos will be given for the agent you spoke to for the good service Smiley
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team