*FUMING* After 3 week wait, my fibre was due to go live today...
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*FUMING* After 3 week wait, my fibre was due to go live today...
09-04-2015 7:26 AM
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PlusNet have just informed me that this order was cancelled on 27th March (although they "forgot" to let me know), and the reason for the cancellation?
BT have advised PlusNet that Fibre is not available to this address - even though they supplied that same top speed fibre to this address for 2 years prior to me cancelling due to their non-existent customer service.
Re: *FUMING* After 3 week wait, my fibre was due to go live today...
09-04-2015 8:36 AM
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Re: *FUMING* After 3 week wait, my fibre was due to go live today...
09-04-2015 8:52 AM
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Re: *FUMING* After 3 week wait, my fibre was due to go live today...
09-04-2015 9:00 AM
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Re: *FUMING* After 3 week wait, my fibre was due to go live today...
09-04-2015 9:19 AM
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Re: *FUMING* After 3 week wait, my fibre was due to go live today...
09-04-2015 9:24 AM
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There is the possibility that your old VDSL port was allocated to a new customer during the down time and your cabinet is now full?
Re: *FUMING* After 3 week wait, my fibre was due to go live today...
09-04-2015 11:39 AM
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Re: *FUMING* After 3 week wait, my fibre was due to go live today...
09-04-2015 12:10 PM
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I can see our Provisioning team have picked this up and we'll try to get this sorted ASAP.
Re: *FUMING* After 3 week wait, my fibre was due to go live today...
10-04-2015 11:56 AM
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I know it's over 14 days, but I WASN'T aware of the fibre part of the order being dropped. Please see attachment.
Re: *FUMING* After 3 week wait, my fibre was due to go live today...
10-04-2015 12:24 PM
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Don't understand your comment about it being "over 14 days" - from when?
You've already stated that the initial contract had been cancelled on 27th March & that you were informed about that on 9th April - hence, any new Contract can surely ONLY be considered as being from 9th April!!
Re: *FUMING* After 3 week wait, my fibre was due to go live today...
10-04-2015 12:44 PM
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Seems reasonable that the OP isn't held to that contract if the broadband hasn't been supplied.
Re: *FUMING* After 3 week wait, my fibre was due to go live today...
10-04-2015 1:25 PM
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I also paid a sum towards the full package - haven't been refunded yet
2 x attachments
Re: *FUMING* After 3 week wait, my fibre was due to go live today...
10-04-2015 1:32 PM
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The only quirk would be that an appointment would be made that OpenReach would cancel because as far as their records are concerned you don't need a new modem - you continue to use the BT equipment just changing the login credentials to your Plusnet ones.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: *FUMING* After 3 week wait, my fibre was due to go live today...
10-04-2015 1:36 PM
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Re: *FUMING* After 3 week wait, my fibre was due to go live today...
10-04-2015 1:41 PM
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If the modem is still in sync it would be worth trying putting the the username@plusdsl.net and password and seeing what happens!
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
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- *FUMING* After 3 week wait, my fibre was due to go...