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Extremely Poor Customer Service

outinthesticks
Grafter
Posts: 59
Thanks: 6
Registered: ‎15-01-2008

Extremely Poor Customer Service

Posting this in desperation  - your online chat isn't available, you haven't responded to a twitter DM & I've been holding on the phone for 21 minutes. And it seems impossible to raise a ticket on your website. Please would someone respond? contact details in the twitter DM. Thank you.

3 REPLIES 3
Gel
Aspiring Champion
Posts: 2,236
Thanks: 267
Fixes: 26
Registered: ‎02-08-2007

Re: Extremely Poor Customer Service

dvorak
Moderator
Moderator
Posts: 28,419
Thanks: 6,251
Fixes: 1,453
Registered: ‎11-01-2008

Re: Extremely Poor Customer Service


Moderators Note


This topic has been moved from Broadband to Plusnet Feedback 

 


 

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,618
Thanks: 321
Fixes: 73
Registered: ‎22-01-2018

Re: Extremely Poor Customer Service

Hello @outinthesticks,

 

I am sincerely sorry to hear of the difficulty you have faced trying to get support with the issue you are experiencing. We have picked up your tweet and are looking into the issue now. We will respond to it shortly.

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM - Sheffield Team
 Plusnet Help Team