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Excellent Service - Thank you!

FIXED
P9836507
Newbie
Posts: 1
Thanks: 2
Registered: ‎02-05-2019

Excellent Service - Thank you!

I've been with Plusnet for 12 months and the times I've needed to call the help desk/call centre has been great with all staff going above and beyond to help. I'm moving so having to cancel my line unfortunately but even though that's the case I had fantastic service today from Adam M (ticket 189805351). He took the time to explain my options clearly but then continued investigate my call further even though he didn't need to and called me back within 10 minutes with a great offer that gets me out of a spot, which I accepted.

 

Can't fault the service of my broadband or the service of Plusnet staff.

 

Mods - any way to make sure this gets back to the management team for the help desk provisioning agent (Adam M) would be appreciated.

4 REPLIES 4
JOLO
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,149
Fixes: 77
Registered: ‎06-08-2018

Re: Excellent Service - Thank you!

Fix

Hi @P9836507,

 

Welcome to the forums and thank you for the lovely comments and for sharing your experience. 

 

I've made sure to email the agent and his manager with a copy of your comments. 

Shep41
Seasoned Pro
Posts: 469
Thanks: 179
Fixes: 7
Registered: ‎31-05-2017

Re: Excellent Service - Thank you!

Well that's a first. A happy customer. Was there a bribe involved ?😂
Strat
Community Veteran
Posts: 31,320
Thanks: 1,609
Fixes: 565
Registered: ‎14-04-2007

Re: Excellent Service - Thank you!

@Shep41 there are many. They just don't come on the forum to tell us about it.

Windows 10 Firefox 109.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Shep41
Seasoned Pro
Posts: 469
Thanks: 179
Fixes: 7
Registered: ‎31-05-2017

Re: Excellent Service - Thank you!

Erm no comment !!!!!