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Excellent Customer Service

linda48
Dabbler
Posts: 12
Registered: ‎24-05-2012

Excellent Customer Service

I joined Plusnet at the beginning of the month. Last week I unfortunately lost my broadband for a few days due to a BT fault, but after a visit from an engineer was quickly up and running again.
The call center staff and technical staff, especially Luke and Daniel, were extremely helpful, friendly and kept me fully updated. The appointment with the BT engineer was organised very speedily.
Thanks very much to all concerned.
Plusnet was my ISP in the dim and distant "dial-up" days and I'm very glad to be back with you!
4 REPLIES
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Excellent Customer Service

Hi linda,
Thanks very much indeed, glad you're impressed. Hope we keep living up to that Smiley
Welcome to the forums, and please do pop back whether it's because you need a question answering, want some information on something or just fancy a chat.
kdoug007
Grafter
Posts: 510
Registered: ‎17-05-2012

Re: Excellent Customer Service

i was with BT for ages....  friday i went live  with PN,,
  WOW..  THE  DIFFRENCE IS AMAZING.
  and i wasnt  speaking to someone  in bangalore!!!.
pointysharp
Newbie
Posts: 1
Registered: ‎26-05-2012

Re: Excellent Customer Service

I agree with the above, my day job has me dealing with ISP's and connection problems and Plusnet has provided the most rational and intelligent support I've ever experienced, probably on a level with Namesco in days of old.
Much appreciated
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: Excellent Customer Service

Thanks for the feedback guys, it's much appreciated Smiley