cancel
Showing results for 
Search instead for 
Did you mean: 

Estimated speed 4.0 Current speed 3500 - units not shown on website

snozboz
Rising Star
Posts: 404
Thanks: 13
Fixes: 1
Registered: 27-07-2007

Estimated speed 4.0 Current speed 3500 - units not shown on website

The latest response to my ticket (Question #36926223) shows that the CSC Agent failed to read properly my earlier responses.
This is my latest query on this ticket:
Within the "High speed broadband" area within the "Connection Settings" area of the portal:
https://portal.plus.net/my.html?action=data_transfer_speed
the "Estimated line speed" shows as 4.0, while "Current line speed" shows as 3500. The units are not shown - is the 4.0 in Mbps and the 3500 in kbps (in which case, the website should say this), or is there a mistake somewhere in the estimation process?
Martin
4 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,028
Fixes: 62
Registered: 15-06-2007

Re: Estimated speed 4.0 Current speed 3500 - units not shown on website

same here - obviously needs fixing
Quote
Phone exchange:    WIMBORNE
Estimated line speed:
    2.5 - Checked on 2010-06-20 18:42:51
Current line speed:
    3500
and isn't it about time the estimated line speed was rechecked
Plusnet Help Team
Plusnet Help Team
Posts: 13,375
Thanks: 239
Fixes: 67
Registered: 27-04-2007

Re: Estimated speed 4.0 Current speed 3500 - units not shown on website

Thanks for flagging this,
I'll go ahead and raise a problem.
I'm sorry snozboz that your info on the ticket was overlooked.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 13,375
Thanks: 239
Fixes: 67
Registered: 27-04-2007

Re: Estimated speed 4.0 Current speed 3500 - units not shown on website

I've raised internal problem 64448, I'm suggesting that rather than showing the estimate in mb and the current line speed in Kb that we standardise them so that both are displayed in the same units to save confusion.
I'll report back when I get more news on this.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 13,375
Thanks: 239
Fixes: 67
Registered: 27-04-2007

Re: Estimated speed 4.0 Current speed 3500 - units not shown on website

FYI all,
This is due to be fixed in the new year as part of a broader project relating to VAT changes.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team