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Error on Broadband Troubleshooting: Slow Speeds help page

Community Veteran
Posts: 26,722
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Registered: ‎10-04-2007

Error on Broadband Troubleshooting: Slow Speeds help page

http://www.plus.net/support/broadband/bbfaults/slowspeed.shtml
If you click the The Download Speed is too low link at the bottom it says (my bold):
Quote
Is there a problem at your telephone exchange?
Problems at your telephone exchange can affect your broadband speeds. Put your number in the Usertools Exchange Checker to find the current status of your exchange.

That is wrong as it rarely gives the current status, usually it's weeks out of date
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
32 REPLIES
Community Veteran
Posts: 1,850
Registered: ‎04-04-2007

Re: Error on Broadband Troubleshooting: Slow Speeds help page

Valid feedback Jelv and fully backed up by recent experience.
I'll raise internally tomorrow.
Mark
Moderator
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Registered: ‎14-04-2007

Re: Error on Broadband Troubleshooting: Slow Speeds help page

I'd be interested in the results of this...
Quote from: Alex
I'll make sure it's updated tomorrow when i'm back in the office.

as my exchange is allegedly green but my speeds drop consistently every evening.

Customer and Forum Moderator. Windows 10 Firefox 62.0.3 (64-bit)

Community Veteran
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Registered: ‎31-08-2007

Re: Error on Broadband Troubleshooting: Slow Speeds help page

Interesting graph there Strat. Have you seen the latest Service Status http://usertools.plus.net/status/archive/1335257307.htm . Has it been the same pattern since your post and have you check your exchange VP status - not on Red by any chance? Perhaps you should get Jojo to have a look at it.
Moderator
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Re: Error on Broadband Troubleshooting: Slow Speeds help page

Hi Chris
I love the little app that produces the graphs http://www.gmwsoftware.co.uk/
My evening slowdowns pre-date the recent outages.
My exchange was reported as Red on the 15th of January this year but the latest report (Record last updated: 11 Mar 12) shows Green but the graph does tend towards evening exchange contention when kids on the exchange get home from school, have their tea and get on their PC's and consoles (not my kids I hasten to add).
Fibre is available to me and 21CN is coming around August so I can live with it for now but it's just that I don't believe what the Exchange Checker is telling everyone.
If the worst comes to the worst I have an unsecured 20Mbs Talk Talk Wi-fi across the road........kidding, I wouldn't use that Wink

Customer and Forum Moderator. Windows 10 Firefox 62.0.3 (64-bit)

lexusuk
Grafter
Posts: 567
Registered: ‎20-10-2009

Re: Error on Broadband Troubleshooting: Slow Speeds help page

The usertools VP status checker has now been updated with the data from the latest report from BT.  Smiley
Moderator
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Re: Error on Broadband Troubleshooting: Slow Speeds help page

Thanks Alex Smiley

Customer and Forum Moderator. Windows 10 Firefox 62.0.3 (64-bit)

Community Veteran
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Registered: ‎31-08-2007

Re: Error on Broadband Troubleshooting: Slow Speeds help page

Thanks Alex. Of course we don't know what the various Statuses were in the intervening periods eg. the whole of February
Can we look forward to more regular updates, say at least every 2 weeks please?
Edit: Correct month
lexusuk
Grafter
Posts: 567
Registered: ‎20-10-2009

Re: Error on Broadband Troubleshooting: Slow Speeds help page

Following our discussion yesterday both Phil R and I have agreed to take a look at the usertools VP and MSO checker with the hope of upgrading the plugin to provide more accurate and up to date information.  We'd have begun work on this already but we decided to hold off until next Monday when we are both in the same building rather than trying to work on this cross site.  Smiley
Community Veteran
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Re: Error on Broadband Troubleshooting: Slow Speeds help page

Thanks Alex & Phil R, and thanks Mark for raising it  Smiley
Community Veteran
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Re: Error on Broadband Troubleshooting: Slow Speeds help page

Can someone run an update to the Data on the Checker please?
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Error on Broadband Troubleshooting: Slow Speeds help page

Hi Anotherone,
There should be a fresh data set from BT tomorrow so we'll update it then if that's alright? Will post back to confirm when it's been done.
Community Veteran
Posts: 19,102
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Re: Error on Broadband Troubleshooting: Slow Speeds help page

Thanks.
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Error on Broadband Troubleshooting: Slow Speeds help page

Just to confirm the exchange checker should now be up to date with the latest info Smiley
Community Veteran
Posts: 19,102
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Registered: ‎31-08-2007

Re: Error on Broadband Troubleshooting: Slow Speeds help page

Thanks very muchly, I'm sure jelv will be checking it out as well  Wink
Have a good Bank Holiday if you aren't working  Smiley