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Engineer on time PN no response

Anon
Pro
Posts: 405
Thanks: 121
Registered: 16-04-2007

Engineer on time PN no response

Had an engineer visit Tuesday, within the time slot agreed, so good service. Now Friday and PN have not even bothered to say anything to me about what they found out and intend to do next.
I wonder if they are working from the Marie Celeste?
Whatever happens always remember "We will do you
.........................proud" say Pnet.
2 REPLIES
Community Veteran
Posts: 3,274
Thanks: 339
Fixes: 12
Registered: 24-10-2013

Re: Engineer on time PN no response

most likely Openreach haven't fed anything back to Plusnet yet.
Plusnet Help Team
Plusnet Help Team
Posts: 4,254
Thanks: 887
Fixes: 180
Registered: 25-03-2015

Re: Engineer on time PN no response

Sorry to see you've not had a response yet. I've discussed this with our faults team and have been assured they will get your ticket picked up and responded to shortly.
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team