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Engineer no show, Plusnet support so bad, I've cancelled my account

artmo
Aspiring Champion
Posts: 19,524
Thanks: 421
Registered: ‎12-08-2007

Re: Engineer no show, Plusnet support so bad, I've cancelled my account

I'm a happy PN customer but I have to say that there appears to be an increasing number of complaints like this one.
I wonder if there is a fixed payment made to customers when they are let down.  I ask this as I know the utility companies have fixed payments to customers in such an event. Certainly concentrates the mind Wink
May be a good idea to send an email to BT OR CEO Liv Garfield:  olivia.garfield@openreach.co.uk
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,926
Thanks: 863
Fixes: 223
Registered: ‎27-04-2007

Re: Engineer no show, Plusnet support so bad, I've cancelled my account

O2refugee,
Sorry to hear that, please see my reply to this post re your issue: http://community.plus.net/forum/index.php/topic,115790.msg1002330.html#msg1002330
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team