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Engineer never turned up

rhade97
Newbie
Posts: 3
Registered: 13-12-2016

Engineer never turned up

Engineer was supposed to come on the 30/11 but never showed up. I have left it this long to see if they would send me an email to tell me what is going on but I haven't received anything. the router never arrived either and our contract with virgin ends this month which will leave us with no Internet over Christmas unless something is done. 

2 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: Engineer never turned up

Sorry for the issues with your order. I've just taken a look and can't actually find any orders in place. I've asked our provisioning team to take a further look and see what's happening.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
rhade97
Newbie
Posts: 3
Registered: 13-12-2016

Re: Engineer never turned up

I received an email confirming the appointment time and the money has been taken out of my bank account so the order should have been placed.