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Downgrade account costs £79.57

dfstrottersfan
Dabbler
Posts: 15
Registered: 10-01-2008

Downgrade account costs £79.57

I have just gone through the motions of downgrading my account from premier to value.
I stopped when I discovered that there was a one-off charge  of £79.57 to do this......
I am part-way through a 12 month agreement ( £3 pm off) on the premier account - but can anyone explain this charge?

Slightly different question the 'value product' is available at  £5.99 on some exchanges but costs more on others.
I am on an expensive exchange  it will   cost me £11.99 after 3 months.   If I do transfer to the  'value product'  and my exchange does become a 'cheaper' exchange do I have to pay yet another fee to move to a £5.99 tariff?
I have been a plusnet customer for a long time - is all of this fairHuh
13 REPLIES
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Downgrade account costs £79.57

Hi there,
I've replied to the ticket on your account.
dfstrottersfan
Dabbler
Posts: 15
Registered: 10-01-2008

Re: Downgrade account costs £79.57

Matt - thanks that was more than fair . I have responded to the ticket....
can anyone answer the rest of the question or point me to a link that will ?
"Slightly different question the 'value product' is available at  £5.99 on some exchanges but costs more on others.
I am on an expensive exchange  it will  cost me £11.99 after 3 months.  If I do transfer to the  'value product'  and my exchange does become a 'cheaper' exchange do I have to pay yet another fee to move to a £5.99 tariff?"
Smiley I have just retired so need to conserve money  Smiley   
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Downgrade account costs £79.57

You pay the same fee for the duration of the contract, although you would have the option to recontract if you wished to. You would pay the newer price on the new contract.
Hope that helps,
dfstrottersfan
Dabbler
Posts: 15
Registered: 10-01-2008

Re: Downgrade account costs £79.57



"Slightly different question the 'value product' is available at  £5.99 on some exchanges but costs more on others".


How do you work out when/if your exchange will end up cheaper?  i.e. cost £5.99 and not £11.99 Huh

Thanks
Allan
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: Downgrade account costs £79.57

run this program http://www.kitz.co.uk/adsl/adslchecker.php
look at the bottom of the result and it will say market 1,2 or 3.  to get the low cost you want to be in market 3
dfstrottersfan
Dabbler
Posts: 15
Registered: 10-01-2008

Re: Downgrade account costs £79.57

Thanks for this -  how unfair the systems is - only if there is competition do BT have to lower the cost !!! 
I noticed on talk - talk website that they say e.g. the Dumfries exchange will be freed up for them in Jan next year? Is this some sort of estimate of talk-talk's - or is there an estimate somewhere of when exchanges will convert?
adie:quote
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Downgrade account costs £79.57

The actual criteria for a Market 3 exchange:
Quote from: OfCom
Market 3 – those areas covered by exchanges where there are 4 or more wholesale operators. This market covers 64.4% of U.K premises.

Taken from http://www.ofcom.org.uk/media/news/2007/11/nr_20071115
You can see more detail about this on http://www.samknows.com especially if you do an exchange search.
pd
Grafter
Posts: 235
Registered: 09-05-2008

Re: Downgrade account costs £79.57

Quote from: orbrey
The actual criteria for a Market 3 exchange:
Quote from: OfCom
Market 3 – those areas covered by exchanges where there are 4 or more wholesale operators. This market covers 64.4% of U.K premises.


The main criteria is a minimum of 10000 subscribers.  My own exchange has AOL, O2/Be, Orange, Talk-Talk and Tiscali but with 8500 customers we're stuck in a Market 2 area.
Community Gaffer
Community Gaffer
Posts: 13,161
Thanks: 928
Fixes: 77
Registered: 04-04-2007

Re: Downgrade account costs £79.57

Quote from: pd
The main criteria is a minimum of 10000 subscribers.

My exchange has 9,523! Roll eyes

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Community Veteran
Posts: 3,486
Registered: 02-10-2008

Re: Downgrade account costs £79.57

Shall we build a few of those stylish new city blocks of flats then ?  Wink
VileReynard
Seasoned Pro
Posts: 10,795
Thanks: 240
Fixes: 10
Registered: 01-09-2007

Re: Downgrade account costs £79.57

You could ask to have a few extra lines installed Cheesy

Community Veteran
Posts: 6,735
Thanks: 12
Registered: 02-02-2008

Re: Downgrade account costs £79.57

Quote from: dfstrottersfan
only if there is competition do BT have to lower the cost !!! 

I think you'll find that is 100% the wrong way round.
i.e. only if there is competition are BT allowed to lower the cost  Cry
You're having at go at the wrong people (surprisingly)  Crazy
VileReynard
Seasoned Pro
Posts: 10,795
Thanks: 240
Fixes: 10
Registered: 01-09-2007

Re: Downgrade account costs £79.57

Plusnet is a wholly owned subsidiary of BT Group Plc - the same company that owns BT retail and a load of other companies.