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Do PN ever test the upgrade: now VMBU is not working correctly

pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Do PN ever test the upgrade: now VMBU is not working correctly

Quote
Service: Portal
Posted: Fri, Feb 03 2012 at 13:38:12
Subject: Broadband Usage Reporting (70143) - NEW
As a consequence of yesterday's traffic management work, customers' broadband usage is not being displayed correctly on our website. Usage is still being collected but any usage since Midnight on Thursday is not being displayed for some accounts including:
Broadband Premier (not Premium)
Broadband Plus
Plusnet Unlimited
Some older business accounts
All customers will also find this affects reporting of the 'view internet activities' options in View My Broadband Usage.
We will update with further information this afternoon.
Please accept our apologies for the inconvenience.
Kind Regards,
Joanne Pilson
Customer Support
1 REPLY
Community Gaffer
Community Gaffer
Posts: 17,667
Thanks: 659
Fixes: 163
Registered: ‎05-04-2007

Re: Do PN ever test the upgrade: now VMBU is not working correctly

It's actually intentional that the usage isn't feeding through pierre. Following the upgrade we want to ensure the data is correct before passing it on to the customers.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff