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Deceptive selling of services

suebuckby
Grafter
Posts: 32
Registered: ‎17-10-2011

Deceptive selling of services

Be careful when you agree to pay the 0845 premiums as you will not be advised that if you do not cut off before 1 hour you will then be charged again also I was thinking of leaving plusnet in september and offered 12 months half price yet this only lasted 1 month!! rang to complain about both and told this is not Team Leader issues surely mis-selling and inept ability to deal with complaints should go to Team Leaders who are supposed to be trained in how to resolve these issues?Huh
2 REPLIES
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Deceptive selling of services

Hi there,
Apologies if you were not aware of the 1 hour cut-off point, you can hang up at 59 minutes and instantly redial as many times as you wish an incur no charge, it does mention this <a href="http://www.plus.net/home-broadband/faqs/broadband-and-phone/#included-calls">here</a>
When you have changed package to unlimited it has removed any discounts you had prior to that which is also mentioned in out FAQ's <a href="http://community.plus.net/unlimited-faq/#11">here</a>.
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: Deceptive selling of services

Hi Sue,
Thanks for your time on the phone this afternoon.  Hopefully everything is now sorted Smiley