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Data access is still being reported as unavailable by a number of customers - needs addressing

Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,034
Fixes: 63
Registered: ‎15-06-2007

Data access is still being reported as unavailable by a number of customers - needs addressing

As an affected customer who went through all the hoops before giving up and cancelling and moving to O2 this problem really needs sorting

Just to note I went onto O2 PAYG put in the new sim card and, without changing anything at all it just worked and this was on two different phones

I know this isn't a rigorous check but Googling for other EE MVNO networks doesn't throw up any problems whereas Plusnet does so I have to wonder whether there is a fundamental problem with the Plusnet supplied sims

1 REPLY 1
Townman
Superuser
Superuser
Posts: 19,682
Thanks: 8,028
Fixes: 94
Registered: ‎22-08-2007

Re: Data access is still being reported as unavailable by a number of customers - needs addressing

Hi Jim,

Thanks for the reminder that this has not been covered off yet...

Superuser escalation

This topic has been escalated by one of the Superusers; please allow time for Plusnet to respond before commenting further.

Escalation does not imply progressing this matter will be given priority, nor that a different outcome will result.

Reason for escalation:  Request response


 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.