DNS servers failing
It cheered me up immensely this morning to picture Dvorak frantically charging round closing down threads all over the place to try to get people to concentrate on the one thread on this topic that he left open. I doubt that Plusnet staff would have managed it as efficiently 
More seriously - Tench's comment on the lack of feedback is very valid. Plusnet's left hand celebrates putting up a service announcement while the right arm shuts access to the service announcements down. Then very little else emerges, a few token applogies but nothing like the feedback we would have received only a few months (??) ago.
Seems to me that there were two problems - one for those users who I gather were cut adrift and another for those like me who stayed connected all through the problems but who could not access sites either because the dns was flakey or because of some other mysterious network problem (or both?)
It would be more convincing that Plusnet provide good honest broadband if they got their customer communications in order. A status message should have been posted at about 1:15 this morning and similar messages put out on Twitter and wherever else provides adequate coverage. They, they need to tell us enough about the problem to show they know what it is and that ALL of it has been cured.
More seriously - Tench's comment on the lack of feedback is very valid. Plusnet's left hand celebrates putting up a service announcement while the right arm shuts access to the service announcements down. Then very little else emerges, a few token applogies but nothing like the feedback we would have received only a few months (??) ago.
Seems to me that there were two problems - one for those users who I gather were cut adrift and another for those like me who stayed connected all through the problems but who could not access sites either because the dns was flakey or because of some other mysterious network problem (or both?)
It would be more convincing that Plusnet provide good honest broadband if they got their customer communications in order. A status message should have been posted at about 1:15 this morning and similar messages put out on Twitter and wherever else provides adequate coverage. They, they need to tell us enough about the problem to show they know what it is and that ALL of it has been cured.
Is all back to normal now?
I was tempted to fiddle about with my PC and router this morning but I'm glad I checked the forum first.
As others have said, a prominent official announcement would have been helpful late last night.
I was tempted to fiddle about with my PC and router this morning but I'm glad I checked the forum first.
As others have said, a prominent official announcement would have been helpful late last night.
Quote from: PlusComUK This explanation I understand !!
http://www.theguardian.com/technology/2015/sep/10/plusnet-users-suffer-outages-dns-problems
Although you'd probably be better off with this one
So what happened Bob Pullen? 