DNS servers failing

[#1]

Bob, I agree with others. PN need to explaining to us all as a customers have the rights to know what has happen?

[#2]

Goldenfibre,
I do wish that you did not try to make such a drama of everything beyond what it actually is / needs to be.  Comments such as the above only gets people's backs up when you are looking for them to help you.  Asking nicely is more likely to get the answers we seek than we'll achieve through aggression.
Every time there's a blip in service you get verbose and irritated over how bad plusnet is and that you're leaving, yet you are still here and apparently recommending it to your mates.  So I guess that things are not as bad as you suggest or you have difficulty making consistentent and balanced judgements.
Users do not have rights as you suggest.  Indeed if you were my customer and you started banging the table over your perspective of rights (when you have none), you'd not be my customer any longer - no supplier needs persistently irritable customers.
We might (indeed do) have an interest in understanding the what's and whys, but we have no right to know.  However I remain hopeful that if asked in an unthreatening manner, some information might be forth coming.  For sure if I thought the facts (for which there is no need or right to know) were only going to cause grief, I sure as hell would not be sharing them with users.

[#3]

No comment

[#4]

Yes, an explanation is needed. Preferably one that blames someone else, Plusnet's suppliers, or ideally, BT. It just wouldn't do to leave people thinking that there might be problems that Plusnet themselves are responsible for, that might make Plusnet look bad.

[#5]

Ejs,
Agreed.  There ought to be an explanation of what happened and what is being done to prevent reoccurrence - however we do not have a right to that information as suggested by some.  There is no need though for a blame culture.  Such approaches do not engender openness.  We are all human and none of us like fingers being pointed at us; it is though healthy that the ownership of failures is recognised and accepted so that improvements might be delivered.
There have been far too many network related failures over the past 18 months ... We still have not had an explanation of the the bng failures and network capacity issues seem to remain without (and within ?) the plusnet network..

[#6]

@townman
It does seem that nothing has been learnt by Plusnet since the fiasco of the BNG collapses in August/September 2014. There is still a lack of information to paying customers about major failures as they occur and what people affected should do.
I'm not holding my breathe expecting them to spend money to fix this either.

[#7]

Quote from: ejs

Yes, an explanation is needed. Preferably one that blames someone else,

Many a true word........
Alternatively, it may be commercially sensitive information.

[#8]

Couldn't just be DNS - I use OpenDNS and woke up to some broken monitoring stuff, so it had to be more than DNS

[#9]

Peter,
Indeed, which is why an authorative statement from someone who has the facts is needed to replace all of the speculation of what might have been the issue.
I am left wondering if the silence might imply that the problem was in BT's infrastructure and therefore PlusNET is being obliged to remain silent?
Kevin

[#10]

I can't see what it would have to do with BT's infrastructure - it's Plusnet's DNS servers that were the issue.

[#11]

see the post two above yours before making sweeping assumptions

[#12]

Maybe more routing than DNS

[#13]

Quote from: AndyH

I can't see what it would have to do with BT's infrastructure - it's Plusnet's DNS servers that were the issue.

Then please explain why people who were using OpenDNS or Google DNS were also affected.

[#14]

I have two separate Plusnet connections - both were unaffected by the 'issue', but both reported around 38-42% DNS failures in Samknows between 01:00 and 08:00 (although every other test was fine).

[#15]

Sounds like a BGP (a WAN routing protocol) issue to me.