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Customer services helpline message "50 MINUTE WAIT"

758570
Grafter
Posts: 33
Registered: ‎25-11-2013

Customer services helpline message "50 MINUTE WAIT"

I see things have not improved
8 REPLIES 8
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,054
Thanks: 649
Fixes: 183
Registered: ‎27-04-2007

Re: Customer services helpline message "50 MINUTE WAIT"

Sorry about the wait, anything I can help you with instead?
Please bear in mind we also have support available via Web chat and social media (Twitter and Facebook)
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Anne3014
Hooked
Posts: 5
Fixes: 1
Registered: ‎15-09-2015

Re: Customer services helpline message "50 MINUTE WAIT"

But if you try to get an answer from Livechat, the chances are they will say, as they did to me, that's not an issue I can help you with, ring  0800 432 0200 (i.e. customer services). So more wasted time and another long wait on hold.
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,054
Thanks: 649
Fixes: 183
Registered: ‎27-04-2007

Re: Customer services helpline message "50 MINUTE WAIT"

Sorry to hear that Anne3014,
That in some cases will be the relevant advice but I will investigate your issue and pass on feedback about that if relevant.
I'll respond in more detail to your post here shortly: http://community.plus.net/forum/index.php/topic,143692.0.html
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
thegame2k0
Grafter
Posts: 88
Registered: ‎26-05-2015

Re: Customer services helpline message "50 MINUTE WAIT"

Twitter team are pretty good although i'm still waiting for a update from my query but normally i have found them to be superb might be worth tweeting them op.
Townman
Superuser
Superuser
Posts: 20,117
Thanks: 8,202
Fixes: 103
Registered: ‎22-08-2007

Re: Customer services helpline message "50 MINUTE WAIT"

"Twitter team" twittering on twitter detracts from their capacity to deliver serve here, so please do not try to use both channels.  It is self defeating.
Posting here on many matters can result in users getting the help they need quicker through having access to a wide number of non PlusNet (community) skills.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

St3
Aspiring Champion
Posts: 2,614
Thanks: 500
Fixes: 5
Registered: ‎13-07-2012

Re: Customer services helpline message "50 MINUTE WAIT"

i dont have twitter or facebook i think more support needs to be directed at plusnet phone and website rather than twitter and facebook. I didnt sign upto those programs for my internet services!
Townman
Superuser
Superuser
Posts: 20,117
Thanks: 8,202
Fixes: 103
Registered: ‎22-08-2007

Re: Customer services helpline message "50 MINUTE WAIT"

Could not agree more - those channels do not result in the sharing of knowledge - they are simply self serving.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,541
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Registered: ‎01-12-2010

Re: Customer services helpline message "50 MINUTE WAIT"

Yes STEVE me too i dont tweet or FB ,, i just come here  Wink
Why dont PN concentrate on what most people use
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