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Customer service stats not working

N/A

Customer service stats not working

Just telephoned in on behalf of a friend of mine (referral) as the call stats showed nobody waiting. However, message on the telephone said that they were busy. Are the stats not working?
5 REPLIES
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Customer service stats not working

Hi poppy.,
They're working fine at the moment - I suspect the message will have been on from earlier in the day, sorry about that. We'll make sure those are removed promptly when needed.
N/A

Re: Customer service stats not working

I am glad to see that they are now working but there was no message yesterday.  It is just that the page was set at no customers waiting.
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Customer service stats not working

Poppy,
Your message yesterday said that were was a message on the phones?
N/A

Re: Customer service stats not working

Oh dear - mixed up again.  Huh
Sorry - did not mean that.  It was just that the customer service stats was set at zero.  When I called in I waited for about 10 minutes and realised that there was a long queue so I hung up.
Anyway, it's all fixed now and I just posted because I did not know if it had been picked up.
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Customer service stats not working

Thanks Smiley
We've been doing some internal moving of server recently within this building, and there's a chance that might have had an impact.