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Customer Survey

monabri
Grafter
Posts: 25
Thanks: 5
Registered: 04-07-2015

Customer Survey

After having "issues" with Plusnet..price rises of 19%/ 28 mins to get through to customer services/ Plusnet telling me I've cancelled a contract when I haven't - I've been sent a customer survey! Hmm!
3 REPLIES
Estragon
Rising Star
Posts: 811
Thanks: 10
Registered: 07-02-2012

Re: Customer Survey

Which one? And don't reply to either.
One is a scam, the other is genuine but all places taken.
Have a look at the top two topics in Announcements.
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Customer Survey

This one will have been neither, purely internal and inside our ticketing system. It was provoked from contact into our customer support centre.
@monabri - I'm sorry for the poor experience that you've had. Feel free to fill it out, and say what you think. The reason we send these out via automation is so that we can gauge the people who have had a poor experience, as well as those who have had a positive one.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Estragon
Rising Star
Posts: 811
Thanks: 10
Registered: 07-02-2012

Re: Customer Survey

Oops. My apologies to both of you. I wasn't aware of internal ones, and the timing fitted the other discussions.