cancel
Showing results for 
Search instead for 
Did you mean: 

Customer Support Statistics

Community Veteran
Posts: 26,718
Thanks: 931
Fixes: 10
Registered: 10-04-2007

Customer Support Statistics

[quote=http://www.plus.net/supportpages.html?a=212]Question handling
Average closure timeTarget closure time
12 hours, 6 minutes and 33 seconds 8 hours

Last updated: September 10, 2012, 9:10 am
Is the reason they haven't been updated for over two weeks because they've become too embarrassing?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
3 REPLIES
Infinity
Seasoned Pro
Posts: 6,126
Thanks: 264
Fixes: 3
Registered: 19-06-2011

Re: Customer Support Statistics

My last ticket question was raised and fully dealt with in under 3 hours, a week ago.
And that is pretty much par for the course I find.
I wonder how much of the average closure response time was down to the customer taking time to reply to CS queries raised ?
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Customer Support Statistics

Not to sure why they hadn't updated, they are up-to-date now.
Our ticket times haven't been any different to normal, looks like it was just an oversight.
Infinity
Seasoned Pro
Posts: 6,126
Thanks: 264
Fixes: 3
Registered: 19-06-2011

Re: Customer Support Statistics

Pretty good right now...
Calls answering, not tickets.