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Customer Feedback Survey Unuseable

quelquod
Aspiring Pro
Posts: 542
Thanks: 66
Registered: ‎31-07-2007

Customer Feedback Survey Unuseable

Oops!
I've had an email on behalf of PlusNet asking for feedback on a recent ticket. Sadly the link in the email is invalid. I guess PlusNet won't be getting too much feedback eh?
Link is http://www.plus.net/survey_tickets BTW.
Democracy - 3 wolves and a lamb voting about what to have for lunch!
5 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,667
Thanks: 659
Fixes: 163
Registered: ‎05-04-2007

Re: Customer Feedback Survey Unuseable

Unfortuntely we broke it as part of the overnight rollout Sad it's being worked on and should be fixed in the next few days.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
custos
Aspiring Pro
Posts: 315
Thanks: 49
Fixes: 2
Registered: ‎28-06-2007

Re: Customer Feedback Survey Unuseable

I have also had a request for feedback after a recent phone call to support but the link I was sent  www.plus.net/survey_voice does not work either!
custos
Aspiring Pro
Posts: 315
Thanks: 49
Fixes: 2
Registered: ‎28-06-2007

Re: Customer Feedback Survey Unuseable

Just a reminder that both of the above links are still broken and as a very satisfied customer I would actually quite like to be able to fill out a customer satisfaction form :-)
Plusnet Help Team
Plusnet Help Team
Posts: 13,538
Thanks: 252
Fixes: 69
Registered: ‎27-04-2007

Re: Customer Feedback Survey Unuseable

Thanks, we haven't forgotten Smiley
We have this logged under problem ID 73813, sorry for the delay but we hope to have that sorted soon.
Adam

FYI I've just found this direct link in one of James' previous posts for the ticket survey: https://www.surveymonkey.com/s/YX9VLRL
Now to find the one for the call survey...
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
drj
Aspiring Pro
Posts: 1,104
Thanks: 43
Fixes: 1
Registered: ‎30-03-2011

Re: Customer Feedback Survey Unuseable

I've had a email today too:
[This feedback request email has been sent from an automated system as
a result of a recent contact with the plus.net Customer Support Centre.
Please accept our apologies if you have received the email in error.]
At plus.net, we very much value the opinions of our customers and would love to hear about your recent experience with our Customer Support Centre.
The survey can be found via the link below, and should take no more than a few minutes to complete. 
http://www.plus.net/survey_tickets
In anticipation, I would like to thank you for taking the time in helping us to build a world class Customer Support Centre.
Regards,
Steve Woods (Director of Customer Experience)
Please do not reply to this email, as this is an unmonitored address.

The link's not working.