cancel
Showing results for 
Search instead for 
Did you mean: 

Credit where credit is due

glloyd
Rising Star
Posts: 1,652
Thanks: 20
Fixes: 1
Registered: 06-04-2007

Credit where credit is due

Far to often we moan when things go wrong and seldom mention when thing go right. And it's the same with service. In this case I'm talking about PlusNet and one person in particular and he is Adam Walker. He took ownership of a fault I had for serveral months and despite some of the plonkers at BTW and BTO constantly mucking us around, by not knowing what they had and had not done, stuck it through to the end (at least I hope it's the end). Not only that he kept me constantly updated by email and telephone. No one could have asked for better service.
Adam you are a credit to PlusNet who should be proud to have you as a member of their staff. It's just a pity some of the CS staff don't come up to near the same standard.
One again many many thanks, I can asure you all your hard work was appreciated.
2 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: Credit where credit is due

Thanks for the postive feedback George, I'll make sure Adam gets the recognition he deserves internally.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Plusnet Help Team
Plusnet Help Team
Posts: 13,122
Thanks: 160
Fixes: 55
Registered: 27-04-2007

Re: Credit where credit is due

Thanks so much again George  Grin
I really hope that you don't have any more problems with this but if you do I'll get back on the case.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team