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Contacting Plusnet CSC

Community Veteran
Posts: 18,884
Thanks: 290
Registered: ‎12-08-2007

Contacting Plusnet CSC

Just been reading the Plusnet newsletter.
In item 4, Plusnet CSC Telephone System, you're asking us to contact you on the non-geographical 0845 telephone number in preference to the 0114 number.
Anyone with prepaid minutes on a mobile phone will be able to dial the 0114 number free within their allowance whereas they would be charged if contacting you on the 0845 number as these numbers are not generally included in the allowance.  This could be an expensive change to make.
3 REPLIES
Moderator
Moderator
Posts: 19,214
Thanks: 2,138
Fixes: 341
Registered: ‎11-01-2008

Re: Contacting Plusnet CSC

There is a thread here.. http://community.plus.net/forum/index.php/topic,73855.0.html

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Community Veteran
Posts: 3,810
Thanks: 447
Fixes: 6
Registered: ‎05-04-2007

Re: Contacting Plusnet CSC

Hmm - I hope that not just because companies make revenue on 08x numbers.
EDIT: Ok - reading newsletter now and take the point about the IVR.
sjgage
Newbie
Posts: 3
Registered: ‎17-02-2009

Re: Contacting Plusnet CSC

On a related note, the 'hold music' could do with rewording.
"Switch your home phone to PlusNet, and receive fault updates on your mobile".
I don't want to have a fault at all, mobile or otherwise, so maybe I should just stick with my existing provider?