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Confusing ticket message

jelv
Seasoned Hero
Posts: 26,785
Thanks: 965
Fixes: 10
Registered: ‎10-04-2007

Confusing ticket message

‎31-10-2016 10:02 AM

Ticket #136362415 says:

A LLU PSTN cease has been placed on this account. This is due to complete on 02/11/2016 23:59:59.

I've checked with both the other suppliers involved and there is no such order visible on the OpenReach system, nor does the ticket bear any resemblance to what is due to happen at that time. Phoning your support also tell me that the ticket is erroneous.

Also, I've received no communication from you in line with what I understood were the OFCOM rules designed to prevent slamming.

Another part of your processes that needs investigating!

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
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HarryB
Plusnet Help Team
Plusnet Help Team
Posts: 5,199
Thanks: 1,454
Fixes: 256
Registered: ‎25-03-2015

Re: Confusing ticket message

‎31-10-2016 2:08 PM

Sorry to see this. I've flagged it up with the relevant people to investigate why it hasn't sent the leaving notification as it should have.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet
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