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Confused By Dates

shalom2010
Grafter
Posts: 977
Registered: ‎28-12-2012

Confused By Dates

I see the install date is 22/01/13, however on this page (https://portal.plus.net/my.html?action=adsl_status) it says "Your broadband order should complete on 23rd Jan 2013 - After 12pm. Please note that this date can sometimes change. We'll let you know if this happens.".
Does this mean that I will be on my old ISP until the 23/01/13 or simply that I should be on Plusnet from once the install is complete on the 22nd (and your system clears everything outstanding on the 23rd?
Thanks - Happy New Year
2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 251
Fixes: 69
Registered: ‎27-04-2007

Re: Confused By Dates

Hi there,
I've checked and your order is due for the 22nd as opposed to the 23rd.
Sorry for any confusion, this is a legacy feature from a time when accounts needed to be activated manually and we'll most likely get this removed/altered in the future.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
shalom2010
Grafter
Posts: 977
Registered: ‎28-12-2012

Re: Confused By Dates

Many thanks Andy for the reply - BTW I got the router that Chris sent out, please pass on my thanks. Now, I just need to wait to the 22nd!