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Complaint escalation process

friendinneed
Grafter
Posts: 29
Registered: 28-11-2014

Complaint escalation process

Can someone point me to the complaint escalation process please? Support says that there is not a formally documented one
3 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,028
Fixes: 62
Registered: 15-06-2007

Re: Complaint escalation process

pwatson
Rising Star
Posts: 2,468
Thanks: 8
Fixes: 1
Registered: 26-11-2012

Re: Complaint escalation process

A quick search for 'plusnet complaints' in Google gives this as the first hit:
http://www.plus.net/support/service/policies/complaints_code_of_practice.shtml
Plusnet Help Team
Plusnet Help Team
Posts: 13,390
Thanks: 241
Fixes: 68
Registered: 27-04-2007

Re: Complaint escalation process

As per my reply here: http://community.plus.net/forum/index.php/topic,134422.msg1176271.html#msg1176271
FYI there's a manager escalation ticket open at the moment so someone should be getting back to you soon.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team