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Complain to Plusnet by Email - General dropouts / packet loss / problems

mtwbath
Dabbler
Posts: 22
Thanks: 18
Registered: 10-09-2015

Complain to Plusnet by Email - General dropouts / packet loss / problems

There are still major problems with PlusNet network affecting customers with dropouts / packet loss / intermittent long latency

Response on tickets and customer service is very slow and PlusNet will do anything to fob you off.

However at last a email address to complain to !!!!

complaints@plusnet.net  

is a customer service email address

4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,254
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Fixes: 180
Registered: 25-03-2015

Re: Complain to Plusnet by Email - General dropouts / packet loss / problems

The email address you've mentioned seems to be incorrect.

 

However the email address I believe your referring to is an internal email address. Not a customer service email address as you are advising.

 

Looking at your account I can see our complaints team have previously responded to you and there is unfortunately nothing further we can advise via the forums to help with that matter.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
Community Veteran
Posts: 26,688
Thanks: 911
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Registered: 10-04-2007

Re: Complain to Plusnet by Email - General dropouts / packet loss / problems

Sending a complaint to an email black hole isn't going to get you far!

See https://www.plus.net/help/legal/complaints-code-of-practice/ for how to raise a complaint.

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
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Moderator
Moderator
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Registered: 06-04-2007

Re: Complain to Plusnet by Email - General dropouts / packet loss / problems

Moderator's note by Mike (Mav)

Duplicate post removed

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

mikeyd
Grafter
Posts: 100
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Registered: 04-02-2008

Re: Complain to Plusnet by Email - General dropouts / packet loss / problems

mtwbath , Please don't take this the wrong way.  I took the afternoon off today, as I knew I would have to ring plusnet  (No broadband for me for over a month, spending lots of money on an EE 3g wifi thing).  It took 20 minutes for them to pick up the phone and whilst waiting I read this thread and other posts of yours.  Again, please tell me to shut up if you want but what exactly is the problem you are seeing?  You presumably need a connection that doesn't ever drop any packets (correct me if i'm wrong)  I am just curious why?