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Compensation for lack of phone, broadband and speed

yorkshirerosie
Newbie
Posts: 2
Registered: 14-06-2016

Compensation for lack of phone, broadband and speed

I was without phone or broadband for 72 hours.  After two pay as you go phone calls, both were15 minutes before I spoke to an operator and costing £10, they offered me £3.06 compensation.  What an insult to a long standing customer, soon to be an ex-long standing customer.  My broadband speed which was sold to me as 17mb is in fact 2.8mb.  How can this be classed as good customer service?

6 REPLIES
Moderator
Moderator
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Registered: 11-01-2008

Re: Compensation for lack of phone, broadband and speed

in regards to the phone calls, there is an 0800 number that you could have used (0800 432 0200).

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Community Veteran
Posts: 3,187
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Registered: 31-07-2007

Re: Compensation for lack of phone, broadband and speed

Try 6 weeks with no phone/internet which I just had after a house move and not even an offer of anything from them. If had options to leave I would but I don't As for the speeds you are getting, no one can say anything about them with any router stats
Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
St3
Aspiring Champion
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Registered: 13-07-2012

Re: Compensation for lack of phone, broadband and speed

where would u go tho gus ? i mean all other isps are poop

Moderator
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Registered: 11-01-2008

Re: Compensation for lack of phone, broadband and speed

Moderators Note.

let's keep this to the op's issue, start another thread in chat about alternatives if you so wish Smiley

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

RobPN
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Registered: 17-05-2013

Re: Compensation for lack of phone, broadband and speed


yorkshirerosie wrote:

...  After two pay as you go phone calls, both were15 minutes before I spoke to an operator and costing £10, ...


I sympathise with your moan over the cost of your 2 x PAYG calls, but at those prices wouldn't it be a good plan to change tariffs?

e.g. The 3-2-1 tariff from Three costs 3p 2p 1p respectively per 1 minute call, text, 1Mb data; you can top up as little as £5 and you get 120Mb data each time you top up (which expires after 30 days if unused).  Top ups don't expire.

PeeGee
Aspiring Pro
Posts: 1,087
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Registered: 05-04-2009

Re: Compensation for lack of phone, broadband and speed

That pre-supposes that a reliable 3 signal is available. I can get a good signal on all but 3  - and 3 is the nearest cell (by about 5m, but much lower power than the other networks).

Phil

Plusnet Fibre (Sep 2014), Essentials (Feb 2013); ADSL (Apr 2009); Customer since Jan 2004 (on 28kb dial-up)
Using a TP-Link TD-W9980 modem-router.