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Compensation for lack of phone, broadband and speed

yorkshirerosie
Newbie
Posts: 2
Registered: 14-06-2016

Compensation for lack of phone, broadband and speed

I was without phone or broadband for 72 hours.  After two pay as you go phone calls, both were15 minutes before I spoke to an operator and costing £10, they offered me £3.06 compensation.  What an insult to a long standing customer, soon to be an ex-long standing customer.  My broadband speed which was sold to me as 17mb is in fact 2.8mb.  How can this be classed as good customer service?

6 REPLIES
Moderator
Moderator
Posts: 17,574
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Registered: 11-01-2008

Re: Compensation for lack of phone, broadband and speed

in regards to the phone calls, there is an 0800 number that you could have used (0800 432 0200).
Will Moderate For Thanks
Community Veteran
Posts: 3,186
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Registered: 31-07-2007

Re: Compensation for lack of phone, broadband and speed

Try 6 weeks with no phone/internet which I just had after a house move and not even an offer of anything from them. If had options to leave I would but I don't As for the speeds you are getting, no one can say anything about them with any router stats
Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
St3
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Registered: 13-07-2012

Re: Compensation for lack of phone, broadband and speed

where would u go tho gus ? i mean all other isps are poop

Moderator
Moderator
Posts: 17,574
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Registered: 11-01-2008

Re: Compensation for lack of phone, broadband and speed

Moderators Note.

let's keep this to the op's issue, start another thread in chat about alternatives if you so wish Smiley
Will Moderate For Thanks
RobPN
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Registered: 17-05-2013

Re: Compensation for lack of phone, broadband and speed


yorkshirerosie wrote:

...  After two pay as you go phone calls, both were15 minutes before I spoke to an operator and costing £10, ...


I sympathise with your moan over the cost of your 2 x PAYG calls, but at those prices wouldn't it be a good plan to change tariffs?

e.g. The 3-2-1 tariff from Three costs 3p 2p 1p respectively per 1 minute call, text, 1Mb data; you can top up as little as £5 and you get 120Mb data each time you top up (which expires after 30 days if unused).  Top ups don't expire.

PeeGee
Aspiring Pro
Posts: 1,081
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Registered: 05-04-2009

Re: Compensation for lack of phone, broadband and speed

That pre-supposes that a reliable 3 signal is available. I can get a good signal on all but 3  - and 3 is the nearest cell (by about 5m, but much lower power than the other networks).

Phil

Plusnet Fibre (Sep 2014), Essentials (Feb 2013); ADSL (Apr 2009); Customer since Jan 2004 (on 28kb dial-up)
Using a TP-Link TD-W9980 modem-router.