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Collated users online graph
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Collated users online graph
09-09-2014 8:53 AM
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What's up with this graph? It looks like it's hit and miss as to whether some of the new gateways record their stats correctly.
http://www.plus.net/support/service/network_performance/broadband_bandwidth_usage.shtml#customerNumb...
Current live graph:
![](http://www.plus.net/support/displayImage.php?strImageFile=graphs/graph_8829_1.png&refresh=1410248949)
(I've also attached a snapshot in case it's fixed and anyone coming along later wonders what I was on about)
http://www.plus.net/support/service/network_performance/broadband_bandwidth_usage.shtml#customerNumb...
Current live graph:
![](http://www.plus.net/support/displayImage.php?strImageFile=graphs/graph_8829_1.png&refresh=1410248949)
(I've also attached a snapshot in case it's fixed and anyone coming along later wonders what I was on about)
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
6 REPLIES 6
Re: Collated users online graph
09-09-2014 9:29 AM
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Graphing glitch (on the to be fixed list I assume...)
The user count isn't right also.
The user count isn't right also.
Re: Collated users online graph
09-09-2014 9:41 AM
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It isn't a graphing glitch because if you change the image URL to report the last year it was OK up until some of the new bng gateways were introduced:
![](http://www.plus.net/support/displayImage.php?strImageFile=graphs/graph_8829_4.png&refresh=1410248949)
It's the gateways not reporting their stats correctly to the graphing. The problem started around 4 weeks ago.
![](http://www.plus.net/support/displayImage.php?strImageFile=graphs/graph_8829_4.png&refresh=1410248949)
It's the gateways not reporting their stats correctly to the graphing. The problem started around 4 weeks ago.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Collated users online graph
09-09-2014 9:48 AM
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Problem has been longer than 4 weeks - it's the new BNGs that are the main issue I think:
http://community.plus.net/forum/index.php/topic,129565.msg1127299.html#msg1127299
http://community.plus.net/forum/index.php/topic,129565.msg1127299.html#msg1127299
Re: Collated users online graph
09-09-2014 12:43 PM
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The particular problem with the lines for ptn-bng01 and pcl-bng02 started about the same time as the numbers of users on those gateways increased from about 50k to about 75k.
See also:
https://community.plus.net/forum/index.php/topic,131220.0.html
https://community.plus.net/forum/index.php/topic,130644.0.html
See also:
https://community.plus.net/forum/index.php/topic,131220.0.html
https://community.plus.net/forum/index.php/topic,130644.0.html
Re: Collated users online graph
09-09-2014 2:05 PM
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Yes the problem of the graphing glitches has been present for a lot longer that 4 weeks. Several months. As for the current Image unavailable, well it was working earlier today, all graphs on this page.
Perhaps it's unavailable because it's being fixed at the moment
Would that be right Dave?
I noted no Plusnet response to https://community.plus.net/forum/index.php/topic,131220.0.html but I guess it's because so many were still on Holiday
Perhaps it's unavailable because it's being fixed at the moment
![Wink Wink](/html/@ED8EAB3707DE077FFF94EEBAB958E3C6/images/emoticons/wink.gif)
I noted no Plusnet response to https://community.plus.net/forum/index.php/topic,131220.0.html but I guess it's because so many were still on Holiday
![Huh Huh](/html/@E2297E1574AC8AB2FE5882A8865382BF/images/emoticons/huh.gif)
Re: Collated users online graph
09-09-2014 2:22 PM
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Sometimes the new BNGs are reporting back to graphing when polled. It's a known issue on our side.
Kelly Dorset
Ex-Broadband Service Manager
Ex-Broadband Service Manager
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