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Collated users online graph

Community Veteran
Posts: 26,718
Thanks: 931
Fixes: 10
Registered: 10-04-2007

Collated users online graph

What's up with this graph? It looks like it's hit and miss as to whether some of the new gateways record their stats correctly.
http://www.plus.net/support/service/network_performance/broadband_bandwidth_usage.shtml#customerNumb...
Current live graph:

(I've also attached a snapshot in case it's fixed and anyone coming along later wonders what I was on about)
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
6 REPLIES
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: Collated users online graph

Graphing glitch (on the to be fixed list I assume...)
The user count isn't right also.
Community Veteran
Posts: 26,718
Thanks: 931
Fixes: 10
Registered: 10-04-2007

Re: Collated users online graph

It isn't a graphing glitch because if you change the image URL to report the last year it was OK up until some of the new bng gateways were introduced:

It's the gateways not reporting their stats correctly to the graphing. The problem started around 4 weeks ago.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: Collated users online graph

Problem has been longer than 4 weeks - it's the new BNGs that are the main issue I think:
http://community.plus.net/forum/index.php/topic,129565.msg1127299.html#msg1127299
Community Veteran
Posts: 5,172
Thanks: 480
Fixes: 20
Registered: 10-06-2010

Re: Collated users online graph

The particular problem with the lines for ptn-bng01 and pcl-bng02 started about the same time as the numbers of users on those gateways increased from about 50k to about 75k.
See also:
https://community.plus.net/forum/index.php/topic,131220.0.html
https://community.plus.net/forum/index.php/topic,130644.0.html
Community Veteran
Posts: 19,101
Thanks: 443
Fixes: 21
Registered: 31-08-2007

Re: Collated users online graph

Yes the problem of the graphing glitches has been present for a lot longer that 4 weeks. Several months. As for the current Image unavailable, well it was working earlier today, all graphs on this page.
Perhaps it's unavailable because it's being fixed at the moment  Wink  Would that be right Dave?
I noted no Plusnet response to https://community.plus.net/forum/index.php/topic,131220.0.html but I guess it's because so many were still on Holiday Huh
Community Gaffer
Community Gaffer
Posts: 5,269
Thanks: 577
Fixes: 5
Registered: 04-04-2007

Re: Collated users online graph

Sometimes the new BNGs are reporting back to graphing when polled.  It's a known issue on our side.
Kelly Dorset
Broadband Service Manager