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Chat not available, can't call, how should I contact you?

Dave_C
Newbie
Posts: 1
Registered: ‎06-07-2018

Chat not available, can't call, how should I contact you?

My reply to an email from you bounced back with an automated message saying it wouldn't be read.

The email said you prefer tickets - when I go to https://www.plus.net/wizard/ the categories do not relate to the issue so I don't know whether this is the best way to submit my message or not.

Your website says Chat is currently unavailable.

I'm not able to discuss this over the phone.

Is there any other way of contacting you?

2 REPLIES 2
Superuser
Superuser
Posts: 14,610
Thanks: 5,632
Fixes: 32
Registered: ‎22-08-2007

Re: Chat not available, can't call, how should I contact you?

Hi Dave,

A warm welcome to the forums.

It depends on what is the nature of your problem.  Sometimes such an email will leave a ticket open which you can use to reply to Plusnet avoiding the use of the phone.

This forum can be used to deal with asynchronous communications, but there are some matters which can only be dealt with via Chat, Phone or possibly in some cases via a ticket initiated by a staff member through this forum.

To use the forum, you will need to offer some clue about the nature of the issue.

Plusnet Help Team
Plusnet Help Team
Posts: 14,266
Thanks: 4,449
Fixes: 724
Registered: ‎21-04-2017

Re: Chat not available, can't call, how should I contact you?

Hi there.

Sorry for the issues you're having in contacting us.

The email said you prefer tickets - when I go to https://www.plus.net/wizard/ the categories do not relate to the issue so I don't know whether this is the best way to submit my message or not.

Unfortunately for the majority of topics the ability to raise a ticket online was removed in 2015 in favour of live chat.

Your website says Chat is currently unavailable.

That shouldn't be the case, do you have any pop-up blockers installed in your web browser?

If you do can you try switching them off for our website? These are known to stop live chat from loading.

 

We're happy to help over here though, what seems to be your query or issue?

Feel free to send me a private message if you prefer to discuss privately instead.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team