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Chat isn't available - no service notice

Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,034
Fixes: 63
Registered: ‎15-06-2007

Chat isn't available - no service notice

Checked on two browsers

2016-09-22_114133.jpg

6 REPLIES 6
Strat
Community Veteran
Posts: 31,319
Thanks: 1,638
Fixes: 565
Registered: ‎14-04-2007

Re: Chat isn't available - no service notice

Support Chat is working for me Jim

Help Chat.JPG

Windows 10 Firefox 107.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
ITWorks
Superuser
Superuser
Posts: 2,050
Thanks: 717
Fixes: 8
Registered: ‎05-11-2008

Re: Chat isn't available - no service notice

I checked in 3 browsers ( FF , Opera , and Chrome) no chat available. Checked again 3 mins later chat available in all three.

Seems when PN chat resources are maxed out ,which won't take long, as staffing is well under resourced, they grey out the chat option.

Regards
Mike  

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

chenks76
All Star
Posts: 3,274
Thanks: 338
Fixes: 12
Registered: ‎24-10-2013

Re: Chat isn't available - no service notice

that's the same process that sky use.
when online chat is too busy it says it's not available.
it becomes available when the queue drops to a certain level.
Browni
Aspiring Hero
Posts: 2,594
Thanks: 985
Fixes: 54
Registered: ‎02-03-2016

Re: Chat isn't available - no service notice

Just checked here and working fine (Palemoon x64 with Adblock LatitudeCool)

VileReynard
Hero
Posts: 12,613
Thanks: 630
Fixes: 20
Registered: ‎01-09-2007

Re: Chat isn't available - no service notice

Chat works sometimes.

Probably depends on limited Plusnet resources.

"In The Beginning Was The Word, And The Word Was Aardvark."

rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,541
Fixes: 12
Registered: ‎01-12-2010

Re: Chat isn't available - no service notice

Chat is working for me now ,, Mad Rush must have slowed down only 10 in queue

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